The global cloud ITSM market size reached US$ 7.3 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 19.7 Billion by 2028, exhibiting a growth rate (CAGR) of 17.76% during 2023-2028.
Cloud IT service management (ITSM) designs, deploys, delivers, supports, and manages the IT services of an organization. It constitutes of hardware and software devices, cloud storage, computing resources, web and mobile applications, and virtual servers. Cloud ITSM provides a fast, agile, and appropriate solution to unaccustomed events, opportunities, and competitive threats. It also aids in enhancing the productivity of small or mid-sized businesses with limited resources.
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Market Trends
Cloud-based technology has emerged as a cost-effective and advanced technique to manage the data of an organization by implementing various solutions and services, thereby driving the demand for cloud ITSM. Furthermore, the sudden outbreak of the COVID-19 pandemic has impelled several governments to impose lockdown regulations and encourage social distancing measures to curb the disease transmission. This has led to the adoption of work-from-home models which is currently augmenting the need for cloud ITSM. Moreover, the prevalent trend of bring-your-own-device (BYOD) has enabled employees to remotely access the organizational data and resources, thereby bolstering the demand for advanced ITSM solutions. Additionally, the advent of several technologies, such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI), and virtual reality (VR), is further anticipated to propel the market growth in the coming years.
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Breakup by Component:
Solutions
Operation and Performance Management
Service Portfolio Management
Service Desk Software
Dashboard Reporting and Analytics
Configuration and Change Management
Services
Professional Services
Managed Services
Breakup by End User:
Large Enterprises
Small and Medium Enterprises
Breakup by Vertical:
BFSI
IT and Telecommunication
Healthcare
Manufacturing
Retail
Education
Others
Breakup by Geography:
North America (U.S. & Canada)
Europe (Germany, United Kingdom, France, Italy, Spain, Russia, and Others)
Asia Pacific (China, India, Japan, South Korea, Indonesia, Australia, and Others)
Latin America (Brazil, Mexico)
Middle East & Africa
Competitive Landscape:
The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd.
Key highlights of the report:
Market Performance (2015-2020)
Market Outlook (2021- 2026)
Porter’s Five Forces Analysis
Market Drivers and Success Factors
SWOT Analysis
Value Chain
Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.
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