CRM - 3 Simple techniques that can transform your business (SessionID: 20002)

What is the most important thing in any business, charity or community group?

People... or contacts. The sad fact is that most people spend absolutely zero time looking after and 'managing' their contacts... Do this well and it can change everything.

We all have to do the following :-

• Prospect for clients we want to work with (Marketing)
• Pipeline Management - Engage with those that might want to work with us (sales)
• Define the rules of engagement and how we will work together? (Feedback)
• Build our going relationship (Support)

Covered :

In this learning session we will discuss practical things YOU can do to manage a contact from the first meeting to a happy client willing to refer you on to others.

Includes :

Innovating around the following

• how you improve your networking effectiveness
• creating a low cost (zero if possible) process for improving your engagement with people
• discussing which free tools you can use to streamline your business processes and get a real handle on your contacts

Duration : 90 minutes

Cost : Pay what you feel the value was to you

Why should you attend?

Most business owners are very excited to tell others about their amazing products and services. In fact, when we start, we tell a lot of people. Quite often what gets overlooked is managing the people we've now met. Sorting out these connections after the event is often both tedious and time consuming. Plus how do you actually do it?

What you will learn :- below a list of things you will learn

• Why it's important to do this
• How to analyse your customer journey and create a process that works for your business
• How to build a simple strategy with tools you already use, to get your contacts under control quickly
• Some tips to implement as part of your business processes

Who will benefit?

If you are facing any of the challenges below then please join us...

Do you have a pile of business cards on your desk? Some of which you can'e event remember where you met them, let alone what you talked about?

Are you struggling to remember what was last said in your conversation with a potential client? ... or what was agreed?

Do you struggle to remember where and how you connected with people online?

If you would like to bring a bit more order to the way that you manage the conversations and connections in your business, then this "Learning Session" is for you!

SUGGESTED COMPLEMENTARY "LEARNING SESSIONS"

Using Twitter - Strategies for Business (SessionID: 10003)

Mailchimp - Keeping in touch with your tribe (SessionID: 40004)