“It is important to know ourselves, to understand our own ways of doing things and how we react to situations […] It is important to question our principles and our knowledge […] only then will we be able to understand others (Jacinta).” (quote in Pinto 2018)
In the past three weeks, you have met the members of your team, discussed what you need to make it work, and started working together in the digital course. In this step, you learn more about intercultural competency and assess your own attitudes, knowledge, and skills in this regard. You will reflect on collaboration within the STEP programme so far, and define your personal goals for the upcoming weeks.
This step follows up on Collaboration (1) and consists of two parts: Intercultural collaboration, so far so good? and Share your learning (and make it work even better). The first part is covered during the physical meeting on campus with your fellow students from your own university. After that, you need about 1 hour for the team reflection in the second part. You can find the general planning of the course here.
Intercultural competency: three steps (10 minutes)
During the online starting session of STEP, you’ve met with the other participants online and made a start with your team. One of the assignments focused on your own cultural background, what you have to offer, and which competencies you want to develop. The international character of this project offers 'an excellent opportunity for students and staff to explore and practice the development of intercultural competencies' (The Higher Education Academy, 2014).
According to David Pinto, it takes three steps to develop your intercultural competency:
Getting to know your own (culture-related) norms and values. Which rules and codes influence your thinking, acting and communicating?
Getting to know the other person's (culture-related) norms, values and codes of conduct by investigating the possible meaning of the other person's ‘different’ behavior.
Defining your response to the major differences in norms and values in the given situation. Then determine where your limits lie in terms of adjustment to and acceptance of the other person and explain these boundaries clearly to one another.
So far so good? Group reflection on (international) collaboration so far (20 minutes)
When you look at the first two steps, what are your findings so far?
Step 1: your own (culture-related) norms and values
Take a look again at the outcomes of the first break-out exercise during the previous session. Discuss with the group whether this is still accurate. Are there aspects you would like to add or change? Write these additions down on the whiteboard or use post-its.
When you look at your own contribution (from an intercultural point of view) to your team, what did you notice? What did you bring and what could have been an obstacle for the others?
Step 2: the other person's (culture-related) norms, values and codes of conduct
While working and communicating with the group members from other universities, what did you notice? Which similarities do you see? And differences? What did you learn about the other groups, what does it bring you, what stimulated you? Did you experience difficulties or obstacles while working and communicating with your international team? Are there any ‘shared’ experiences? Write these down.
Now choose one of the most commonly shared or urgent experiences that you would like to tackle. This can be an experience related to ‘the other’, to yourselves or to intercultural collaboration or communication in general.
Peer group coaching (45 minutes)
For this exercise, use the experience selected during the previous part and choose one of the intervision methods below – which one suits your group best?
Introduction experience (5 minutes)
One group member (the introducer) briefly describes an experience, including:
Facts: what actually happened
Emotions and experience: what the situation meant for you (personally)
Question: what question needs further exploration?
Asking questions (10 minutes)
The other participants pose clarifying questions and make sure that facts as well as the actual handling of the situation, felt emotions, lived experience, and the question that needs further exploration will be discussed.
Put yourself in the shoes of…(15 minutes)
The other participants now put themselves in the situation of the introducer. They try to empathize by using the following guiding questions:
Emotions and lived experience: What would this situation mean to you?
Handling of the situation: What would you do in this given situation?
Judging: How would you answer the formulated question?
Vision: Why (did you choose this answer)? What is your vision on this matter?
Make sure that everybody listens and that there will be no discussion. The introducer reacts briefly on what has been brought up.
The main point (10 minutes)
All participants take a few minutes to formulate the main point (essence) of the case and share their views. Guiding questions:
What moves you?
What do you need to ‘take to heart’?
What is needed to realize this?
What do you need to let go?
What do you need to overcome?
What is needed from you?
Make sure that everybody listens and that there will be no discussion. The introducer reacts briefly on what has been brought up.
Evaluation (5 minutes)
The introducer responds to the input. What appeals most?
Introduction experience (5 minutes)
One group member (the introducer) briefly describes an experience and indicates where the ‘bottlenecks’ are. The rest of the group can add if really necessary.
Demonstration (10 minutes)
The introducer demonstrates the course of the incident. In one chair he/she/they play themselves, in the other chair he/she/they demonstrate the reactions of ‘the other(s)’.
Try alternatives (15 minutes)
If the situation and bottlenecks are clear, other group members are given the opportunity to play the role of the introducer and/or the other party and show what alternative approach they see.
Rating alternatives (5 minutes)
The introducer indicates which alternatives appeal to him/her/them (and which do not).
Try out chosen alternative (5 minutes)
The introducer tries out the most appealing alternative. Another group member plays a counter role.
Evaluation (5 minutes)
The introducer evaluates the exercise. Group members provide feedback on observed behavior and reactions.
Introduction experience (5 minutes)
One group member (the introducer) describes an experience and provides a brief explanation.
Ask questions (analysis) (15 minutes)
The group members take turns asking a question (try to refrain from judgment or interpretation). The introducer then rounds this off with a summary and reformulates the question/problem of his/her/their experience.
Discuss solutions (5 minutes)
Each group member gives at least one suggestion or advice.
Responder's response (10 minutes)
The introducer responds to the advice given. What appeals most to him/her/them?
Evaluation (5 minutes)
Evaluate the process. How has everyone experienced it? Discuss potential personal learning outcomes for group members. What hasn't been discussed yet?
Feed-up: defining personal goals (15 minutes)
End this session with the formulation of one or two personal goals that you want to work on during the remainder of this programme, taking into account your personal take-aways of the previous as well as this session. Which personal goals can you define to develop your (intercultural) competencies (i.e. attitudes, knowledge, and/or skills)?
During the physical meeting on campus with your fellow students from your own university, you were able to focus on what intercultural competency means, and to reflect on your experience so far regarding working and communicating in an international team. After this, take another hour to get back together with your team members for some feedback and some feed forward:
Feedback
Discuss among your team what insights the previous session has given you,
regarding intercultural competency (try to consider what this means in general for collaboration and communicating in an international team)
regarding your own experience so far, related to
your own (cultural) background and yourself
interacting with the (cultural) background of the other team members
Please note: try to stay away from assumptions, judgements, prejudices, etc., and use constructive language while sharing your insights.
Feed forward
As a group, can you formulate some tips and tricks for optimizing the teamwork in this particular, international setting?
Take some time to review the team planning you prepared at the end of the previous step on collaboration. Are there any adjustments to be made?
Lastly, if you want to, you can share the personal goal(s) you set for yourself regarding your (intercultural) competencies with your team members. In any case, try to keep them in mind while returning to your case study research and further assignments. At the close of the digital course, you have the opportunity to reflect on your goal(s). Furthermore, you and your team members wll set collective goals for the exchange week to come. Go to Goals and preparations for further instructions.
The quote in the introduction is from the article Intercultural competence in higher education: academics’ perspectives (Pinto 2018). You find the full article here. More on the three-step method described above can be found in Pinto's 2000 monograph Intercultural Communication: A Three-step Method for Dealing with Differences. The definition of intercultural competencies used here is derived from the Higher Education Academy's brochure on the topic (2014).
During the physical meeting on campus, the teacher trainer from your own university is there to answer your questions and get you on your way. The teacher trainers will exchange your (general) experiences afterwards to learn from it and make adjustments to the programme if necessary.
After the session, you can consult your teacher trainer via e-mail. It is also possible to contact the coordinator of STEP, Esmée Bruggink. She can help you out with practical matters and connect you to teacher trainers from Radboud University when you have specific questions on the assignments of Collaboration (1) and (2).