GrabFamily
📢 Important Announcement
From 26 Jul 2023, Urban Kanga on-site assessment will be temporarily paused. If you are keen to join GrabFamily (Ages 1-7), register your interest below and you'll be notified via in-app message once we resume the training. mifold distribution for GrabFamily (Ages 4-7) is still available.
Read on for more information.
About
Catered for passengers travelling with kids below 1.35 m tall
Each vehicle is equipped with:
GrabFamily (Ages 1-7): 1 Urban Kanga car seat + 1 mifold booster seat
GrabFamily 6 (Ages 1-7): 1 Urban Kanga car seat + 2 mifold booster seats
GrabFamily (Ages 4-7) and GrabFamily 6 (Ages 4-7): 1 mifold booster seat
Eligibility
Drive an eligible vehicle model
Driver Rating ≥ 4.70
FAQs
What vehicles are eligible on GrabFamily?
All GrabCar vehicle models are accepted on GrabFamily (Ages 1-7) and GrabFamily (Ages 4-7).
All GrabCar 6 vehicle models are accepted on GrabFamily 6 (Ages 1-7) and GrabFamily 6 (Ages 4-7).
What are the different types of child restraints?
Urban Kanga car seat is for toddler between 1 - 3 years old and less than 1 m tall.
mifold booster seat is for children between 4 - 7 years old and between 1 - 1.35 m tall.
What are the different GrabFamily services?
How much do I need to pay to join GrabFamily?
Depending on what GrabFamily services you are keen to join, the cost of each child restraint are as follows:
Urban Kanga car seat: $30 training fee + $50 seat purchase (limited time offer)
mifold booster seat: $30 for 1 seat purchase ($45 for 2 seats purchase)
Can I join GrabFamily if I have my own child restraint?
For safety reasons, only Urban Kanga car seats and mifold booster seats issued through Grab are accepted on GrabFamily. Other brands and types of child restraints are not allowed.
When will the payment and activation be processed?
All payments and activations are processed within 3 working days upon completion of training and assessment, and collection of child restraints.
Can I join GrabFamily if I am on GrabTaxi?
GrabFamily is offered to GrabCar driver-partners only. GrabTaxi driver-partners will not be eligible.
Can I accept the job if passengers travelling with their kids book a non-GrabFamily ride?
Passengers who bring their own age-appropriate child restraints are allowed to travel with their kids on non-GrabFamily rides.
If passengers travel with their kids on non-GrabFamily rides and they do not have their own child restraints, trained driver-partners may provide at $5 surcharge per Urban Kanga car seat and / or $2 surcharge per mifold booster seat. Driver-partners who are not trained on GrabFamily may cancel the booking at no penalty.
What should I do if my Urban Kanga is defective or stolen?
You are strongly encouraged to check the condition of your car seat before leaving the training facility. However, if you suspect that it is defective, please stop using the product immediately and contact Taxi Baby at 9070 3351. During this time, you may toggle off GrabFamily (Ages 1-7) on your Grab Driver App to stop receiving jobs for this service type.
Useful Links
New to Urban Kanga
Step-By-Step Guide
Complete online training
🔗 GrabAcademy (open link on mobile phone)
📍 Grab Driver App
⏳ 30 minutes
Book your slot to attend on-site assessment and collect your child restraint
🔗 Urban Kanga assessment (login with your Google account to access form)
📍 Grab@Tampines
⏳ 10 - 30 minutes, depending on your competency
Submit payment request and indemnity for Urban Kanga
New to mifold
Step-By-Step Guide
Attend on-site assessment and collect your child restraint
📍 Grab@Tampines (no appointment required, drop by during operating hours)
⏳ 15 minutes