GrabAssist

About

Benefits

Eligibility

*To accommodate one foldable assistive device such as a wheelchair, walker or collapsible scooter

FAQs

Service

What is the differences between GrabAssist and GrabAssist Plus

The main difference between GrabAssist and GrabAssist Plus is the vehicle requirements. GrabAssist requires lower ground clearance and sufficient booth space for assistive devices, while GrabAssist Plus requires wheelchair accessible vehicles (WAV) to allow users to remain seated in their wheelchair during the journey.

Will there be advance bookings? 

Yes, advance booking is available for passenger booking up to 7 days in advance. 

Is this service available islandwide? 

Yes, this service is currently available islandwide.

What vehicles are eligible on GrabAssist?

For the safety of both passengers and driver-partners, we have reviewed the eligible vehicle models for GrabAssist. Vehicle models with higher height to ground are removed from the eligible vehicle model list.

How much do I need to pay to join GrabAssist?

One-time training course fee is chargeable at $10. 

When will the payment and activation be processed?

All payments and activations are processed within 3 working days upon completion of training

Can I request to add my vehicle model if it is not on the eligible list?

The eligibility list is carefully curated to ensure that vehicle height and boot space are suitable for the elderly or persons with disabilities. 

What happens if I change my vehicle?

Non-eligible to an eligible vehicle: If you have yet to register as a GrabAssist Driver-Partner, simply register through the registration form. Otherwise, please submit this form to update your service type. 

Eligible to a non-eligible vehicle: You will be deactivated on GrabAssist. You will be missed but don’t worry, you will still receive jobs from other services that you are eligible for!

Will there be any other surcharges? 

Please refer to the Tolls & Surcharges Page. 

Useful Links

New to GrabAssist

Step-By-Step Guide

🔗 GrabAssist Registration Form

📍 Grab@Tampines

⏳ 5 minutes


Once completed, we will contact you via WhatsApp or SMS within 3 working days.