What's New

From 25 Mar 2024

📢 Update on GrabCar Premium Earnings Bonus

Terms & Conditions

  • This earnings bonus runs from 25 March 2024 @ 00:00 hours till further notice (the "Campaign Period").
  • Applicable for rides completed on the following services only:
    • GrabCar Premium
    • GrabCar Premium 6
    • 4 Seats Premium 
    • 6 Seats Premium
  • Standard AR / CR / DR requirements apply:
    • Acceptance Rating (AR) ≥ 90%
    • Cancellation Rating (CR) ≤ 10%
    • Driver Rating (DR) ≥ 4.60
  • All driver-partners who are suspected of gaming the system will be thoroughly investigated and Grab reserves the rights and discretion to take necessary actions in such instances.
  • Grab reserves the right to withdraw or amend and/or alter any part or the whole terms and conditions at any time without prior notification and you agree to be bound by those changes.

FAQs

About GrabCar Premium Weekly Earnings Bonus

What is the GrabCar Premium Weekly Earnings Bonus?
The GrabCar Premium Weekly Earnings Bonus is a campaign intended to cushion the higher operating cost. 

Who is eligible for the GrabCar Premium Weekly Earnings Bonus?
All GrabCar Premium driver-partners are auto-enrolled in this campaign. 

How can I track my ride progress and qualified trip count for the week?
You may track your rides progress and qualification criteria such as AR / DR / CR via the Grab Driver app under ‘Incentives’. However, please ignore the payout amount reflected. 

Eligibility 

Which service types are eligible for the GrabCar Premium Earnings Bonus?
GrabCar Premium, GrabCar Premium 6, 4 Seats Premium and 6 Seats Premium. 

How will the week's eligible rides be counted?
Rides will be counted based on the eligible rides within the calendar week (Monday - Sunday). 

Are My Destination rides eligible for the Earnings Bonus?
No, all My Destination rides are not eligible. 

Are multi-destination rides eligible for the Earnings Bonus?
Yes, each Multi-Destination ride will count as 1 qualifying ride for the Earnings Bonus.

 What is the difference between Acceptance Rating (AR), Cancellation Rating (CR), and Driver Rating (DR)?
Acceptance Rating (AR) is a rating to calculate the number of incoming jobs that a driver-partner accepts out of all the jobs that were assigned to the driver.
Cancellation Rating (CR) is the number of rides canceled out of the total number of accepted rides by the driver-partner.
Driving
Driving Rating (DR) is calculated from the most recent 100 ratings submitted by passengers on their ride experience. 
All jobs are counted towards Cancellation Rating (CR)/Acceptance Rating (AR)/Driver Rating (DR) calculation regardless of Auto-accept status.

 Do I need to be on Auto-Accept to qualify?
No, both Auto-Accept and Manual Accept jobs will be counted towards the incentives.  

Payout

When will I be paid?
Payouts will now be processed and credited by every Wednesday. If Wednesday falls on a public holiday, it will be processed the next working day.

How is the payout calculated?
The Earnings Bonus is determined by the total number of rides completed and the eligible net earnings components within the calendar week. To calculate the actual payout amount, please use this formula: [Pick-up fare + Trip Fare + Change drop-off] * Earning Bonus % = Actual Payout Amount