Privacy Policy

Effective Date: 15 May 2026

Smart Suvidha (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how the Smart Suvidha mobile application collects, uses, stores, and protects your information
when you use our services.

1. Information We Collect

We may collect the following information when you use Smart Suvidha:

• Name, mobile number, email address, and profile details

• Location or area details selected by the user

• Complaint reports, images, and feedback submitted by users

• Device information such as Android version, device type, and app usage data

• Login and authentication data using Firebase Authentication or OTP verification

• Notification tokens for sending alerts and updates

2. How We Use Your Information

We use the collected information to:

• Provide and improve app services

• Verify user accounts and prevent misuse

• Allow users to submit complaints and reports

• Send notifications, updates, and important alerts

• Improve user experience and app performance

• Maintain security and prevent fraudulent activity

3. Data Storage and Security

Your information is securely stored using trusted third-party services such as Firebase by Google.

We use industry-standard security practices to protect user data from unauthorized access, loss, or misuse.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may only be shared:

• When required by law or government authorities

• With secure service providers necessary for app functionality

• To protect the rights, safety, and security of users and services

5. User-Generated Content

Users may upload complaints, images, or reports related to local services and public issues.

By submitting such content, users confirm that the information shared is accurate and lawful.

6. Permissions Used by the App

Smart Suvidha may request the following permissions:

• Camera – for uploading complaint or profile images

• Storage/Photos – for selecting and uploading images

• Internet Access – for app functionality and synchronization

• Notifications – for service alerts and updates

• Location (optional) – to improve area-based services and reporting

7. Children’s Privacy

Smart Suvidha is not intended for children under 13 years of age.

We do not knowingly collect personal data from children.

8. Third-Party Services

Our application may use trusted third-party services including:

• Firebase Authentication

• Firebase Firestore Database

• Firebase Cloud Messaging

• Google Play Services

These services may collect information according to their own privacy policies.

9. Data Retention

We retain user information only as long as necessary to provide services, comply with legal obligations,

resolve disputes, and maintain security.

10. User Rights

Users may:

• Update or correct their profile information

• Request deletion of their account or data

• Contact us regarding privacy concerns or data requests

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Users are encouraged to review this page periodically for any updates.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact:

Smart Suvidha Support

Email: ovyiatech@gmail.com

Phone: +91-7301020374

By using Smart Suvidha, you agree to the terms outlined in this Privacy Policy.