Welcome to the Smart Suvidha Support Center.
If you are facing any issue related to the app, you can contact our support team or raise a support ticket directly from the app.

Our team usually responds within 24–48 hours.

How to Contact Support

You can contact support in two ways:

1. Raise a Support Ticket

Use the in-app support form to submit your issue.

Steps:

1. Open Help & Support

2. Tap Contact Us

3. Enter Subject

4. Describe your issue clearly

5. Submit Ticket

After submission, a support token number will be generated automatically.

Example:
SUP-2026-1001

What Information Should You Add?

For faster support, include:

• Problem details

• Screenshot (if available)

• Date/time of issue

• Feature name related to issue

Example issues:

• Unable to login

• Points not updating

• Ledger not saving

• Wrong location

• App crash

Ticket Status System

You can track your request using the My Tickets section.

Possible ticket status:

• Pending

• In Review

• Resolved

• Closed

Check My Ticket Status

To view your support requests:

Steps:

1. Open Help & Support

2. Tap My Tickets

3. View:

   • Token Number

   • Issue Subject

   • Current Status

   • Support Reply

   • Date Submitted

Urgent Support

For urgent issues, contact us directly by email:

📧 Email Support:
ovyiatech@gmail.com

Please mention:

• Your registered mobile number

• Problem details

• Screenshot (if possible)

Common Support Topics

You can contact support for:

• Login/OTP issues

• Account problems

• Ledger errors

• Missing points

• Report submission issues

• App performance problems

• Wrong data or bugs

Support Guidelines

Please:

• Explain issue clearly

• Avoid duplicate tickets

• Wait for response before submitting again

• Use respectful language

Response Time

Standard response time:
24–48 Hours

Some issues may take additional time depending on complexity.

Data & Privacy

Your support requests are securely stored and visible only to authorized support staff.

We do not publicly share your personal support information.

Important Notice

Fake reports, abusive messages, spam tickets, or misuse of support services may lead to:

• Ticket rejection

• Temporary restrictions

• Account action if necessary