Welcome to the Report section of Smart Suvidha.
This feature allows users to share real-time community updates and help nearby residents stay informed.

You can report issues related to:

• Water Supply

• Electricity

• Garbage Collection

• Drainage

• Internet Problems

• Local Alerts

• Bus Routes

• Weather Alerts

What is the Report Feature?

The Report feature helps users post important local updates for their area or colony.

Examples:

• Water supply started

• Electricity power cut

• Garbage not collected

• Drainage overflow

• Internet outage

• Rain or weather warning

This creates a smart and connected community.

How to Submit an Update

Step 1: Select Category

Choose the correct update category.

Available categories:

• Water

• Electricity

• Garbage

• Drainage

• Internet

• Local Alert

• Bus Route

• Weather Alert

Step 2: Write Update Message

Enter a short and clear update.

Examples:

• Water supply started at 7 AM

• Power cut in Ward 4

• Garbage vehicle not arrived today

Character limit:
300 characters

Step 3: Select Location

Choose your:

• Colony

• Ward

• Area

• Nearby location

Correct location helps nearby users receive accurate updates.

Step 4: Submit Update

Click the Submit Update button.

Your report will be shared with users nearby.

Earn Points for Reporting

Users earn points for genuine community updates.

Point Formula

Earned Points=Base Points+Likes−Dislike Penalty\text{Earned Points} = \text{Base Points} + \text{Likes} - \text{Dislike Penalty}Earned Points=Base Points+Likes−Dislike Penalty

You may receive:

• Base reward points

• Extra points from likes

• Contribution badges

Report Guidelines

Please post:

• Real information

• Useful updates

• Clear descriptions

• Correct locations

Avoid:

• Fake updates

• Spam posting

• Offensive language

• Duplicate reports

Why Accurate Reporting Matters

Your reports help:

• Residents prepare in advance

• Save community time

• Improve local awareness

• Build trusted updates system

Community Reactions

Other users can:

• Like your update

• Dislike incorrect reports

• View report timing

• Check area-wise alerts

Helpful reports receive better visibility.

My Points Section

The “My Points” card shows:

• Total earned points

• Contribution activity

• Community engagement

Active contributors may receive badges and recognition.

Common Problems & Solutions

Unable to Submit Report

• Check internet connection

• Ensure category is selected

• Add report message

• Verify location selected

Wrong Location Showing

Tap the location section and select correct area.

Report Not Visible

• Refresh app

• Wait a few seconds for sync

• Check if report violates guidelines

Safety & Community Rules

Do not post:

• Personal attacks

• Fake emergencies

• Political hate content

• Private information

• Sensitive images

Violating community rules may:

• Reduce points

• Remove reports

• Restrict account access

Privacy Notice

Only required update information is shared with nearby users.

Your personal mobile number and private account details are not publicly displayed.

Need Help?

If you face any issue related to:

• Posting updates

• Missing points

• Wrong location

• Report visibility

• Community abuse

Go to:

Help & Support → Contact Support