Welcome to the Rewards & Contribution section of Smart Suvidha.
This feature allows users to earn points by sharing genuine community updates such as water supply, electricity issues, public problems, and helpful local information.

What is Rewards & Contribution?

This system rewards active users for helping the community with real and useful updates.

Users can:

• Post updates

• Earn points

• Increase contribution level

• Help nearby residents

• Build trusted community participation

How the Point System Works

You earn or lose points based on your activity and community response.

Point Calculation

Total Points=Report Base Points+Likes Reward−Dislike Penalty\text{Total Points} = \text{Report Base Points} + \text{Likes Reward} - \text{Dislike Penalty}Total Points=Report Base Points+Likes Reward−Dislike Penalty

Point Rules

1. Report Base Points

Every genuine update gives:

+10 Points

Examples:

• Water Supply Update

• Power Cut Information

• Overflowing Bin Report

• Road Problem

• Emergency Community Notice

2. Like Reward

When users like your report:

+1 Point per Like

More helpful reports earn more points.

3. Dislike Penalty

If users dislike or report incorrect information:

-2 Points per Dislike

Repeated false updates may reduce visibility or restrict posting.

Contribution Levels

Users may receive contribution badges based on activity.

Examples:

• Beginner Contributor

• Active Contributor

• Trusted Contributor

• Top Contributor

Higher contribution helps build community trust.

Your Contributions Section

This section shows:

• Your posted updates

• Earned points

• Likes & dislikes

• Date & time

• Area/location

• Total engagement

Filter Options

You can filter reports by:

• All Time

• Today

• Weekly

• Monthly

This helps track your activity and performance.

Search Feature

Use search to find:

• Old reports

• Area-wise updates

• Specific contribution entries

Genuine Reporting Guidelines

Please post only real and verified updates.

Examples of good reports:

• Water supply started

• Power cut in area

• Garbage collection issue

• Public service interruption

Avoid:

• Fake information

• Spam posting

• Duplicate updates

• Misleading content

Community Interaction

Other users can:

• Like updates

• Dislike false reports

• View report timing

• Check nearby issue updates

This helps maintain quality information.

Benefits of Points

Points may help users:

• Unlock contributor badges

• Increase profile reputation

• Gain community recognition

• Access future reward features

Common Issues & Solutions

Points Not Updated

• Refresh the page

• Wait a few minutes for sync

• Check internet connection

Unable to Post Update

• Verify internet connection

• Ensure required fields are filled

• Avoid duplicate reports

Wrong Penalty Applied

If you think points were reduced incorrectly, contact support.

Important Rules

Smart Suvidha may remove:

• Fake reports

• Offensive content

• Spam activity

• Misleading updates

Repeated violations may:

• Reduce points

• Limit posting ability

• Suspend account temporarily

Privacy & Safety

Please avoid posting:

• Personal phone numbers

• Private information

• Sensitive images

• Harmful content

Need Help?

If you face any issue related to:

• Points

• Rewards

• Contribution reports

• Likes/Dislikes

• Missing points

Go to:

Help & Support → Contact Support

Support Response Time

Our support team usually responds within 24–48 hours.