Registration/Refund Policy

Registration/Refund Policy

Thank you for participating in San Diego East County Aquatics. Registration fees are essential for covering equipment, pool rental, coaching fees, and other club expenses. Please review our refund policy outlined below:

Registration Fees: Registration fees are required to participate and are non-refundable once the session has commenced.

Medical Withdrawals: Credit may be considered on a prorated basis, net administrative fees, if a participant withdraws due to medical reasons supported by a doctor's note. Withdrawal requests must be submitted in writing to eastcountyaquatics@gmail.com and received at least 7 days before the start of the program. Includes all necessary information (reason for request and supporting documentation if required).

Tournament Athlete Withdrawals: The tournament registration fee is non-refundable once the roster has been finalized and added to the website. If a registered athlete withdraws from a tournament due to medical reasons supported by a doctor's note, or an unforeseen circumstance, a full or partial credit may be issued at the discretion of East County Aquatics. Withdrawal requests must be submitted in writing to eastcountyaquatics@gmail.com at least 7 days before the tournament date to be considered for a credit.

Exceptions and Event Cancellations: In exceptional circumstances, exceptions to this policy may be granted at the discretion of the East County Aquatics Director and Financial Director. In the event that a scheduled event (e.g., tournament, match, practice session) is canceled due to circumstances beyond our control (e.g., weather conditions, facility closure, acts of God), no refunds will be issued for that specific event.

Refund Requests: All refund requests must be submitted in writing to eastcountyaquatics@gmail.com and should include the reason for the request. Refund requests will be reviewed and processed within 7 business days.

Policy Changes: Participants will be notified of any changes to the refund policy in advance. By participating in San Diego East County Aquatics, you acknowledge and agree to abide by the terms of this refund policy.

Contact Information: For any questions regarding our refund policy, please contact us at eastcountyaquatics@gmail.com.