9.2 Internal Audit

9.2.1 The organization shall conduct internal audits at planned intervals to provide information on whether the quality management system;

a. conforms to:

1. the organization’s own requirements for its quality management system;

NOTE: The organization’s own requirements should include customer and applicable statutory and regulatory quality management system requirements.

2. the requirements of this International Standard;

b. is effectively implemented and maintained.

NOTE: When conducting internal audits, performance indicators can be evaluated to determine whether the quality management system is effectively implemented and maintained.

9.2.2 The organization shall:

a. plan, establish, implement, and maintain an audit program(s) including the frequency, methods, responsibilities, planning requirements, and reporting, which shall take into consideration the importance of the processes concerned, changes affecting the organization, and the results of previous audits;

b. define the audit criteria and scope for each audit;

c. select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;

d. ensure that the results of the audits are reported to relevant management;

e. take appropriate correction and corrective actions without undue delay;

f. retain documented information as evidence of the implementation of the audit program and the audit results.