OPERATIONAL PLANNING & RISKS

Customer Service Manager:

Lisa Silveira

Responsibilities:

• Assist Customer Service Rep with escalations or any other customer issues

• Provide guidance and support to customer service reps

• Responsible for Backlog Reports, On time delivery and customer feedback

• Be the liaison for Customer Service between production, scheduling and management

Process Engineer Manager:

Priscilla Kozar

Responsibilities:

• Review, plan and release all PO's through the ERP system

• Ensure correct configuration of all parts/orders 

• Complete risk assessment for all new and up rev'd parts

• Manage NPI (new product introduction) orders through from beginning to end, including continual customer updates

• Update ERP system for routing

Customer Service Representatives:

Vanessa Markle (Remote)

Arthur Clemons (PSP West)

Responsibilities:

• Acknowledge, Review and  Process and save POs

• Update customers on orders and delays (including pushout requests)

• Request New Customer Information for ERP setup/Accounting/Shipping

• Provide OOR to customers as needed or requested

• Save and Review/Doc control prints and other documents required for order processing/setup

Estimating:

Steve Fortin (PSP East)

Responsibilities:

• Review, plan and release all RFQ's through the ERP system and to the customer

• Complete initial risk assessment

• Research new vendors as needed 

Scheduling:

Jessica Zamora

Responsibilities:

• Planning and providing dates for new and upcoming purchase orders.

• Printing of work order packets.

• Scheduling/loading jobs on machines.

• Pushing for updates from production to provide necessary recovery dates on late or potentially late orders.

RPM Coordinator:

Open Position (PSP West)

Responsibilities:

• Primary responsibility is to review, plan and release all PO's through the ERP system for RPM / Prototype / Quick Turn / R&D orders

• Ensure correct configuration of all parts/orders 

• Complete risk assessment for all new and up rev'd parts (when applicable)

• Update ERP system for routing

• Manage the purchase of materials, hardware, gages, and tooling as needed and releasing of RPM orders

• Manage RPM orders throughout each operation to ensure on-time delivery

Policies:

• QA-00-002 Quality Assurance Manual

• DOC 5.1-005 Quality Process Interaction

• QA-00-008 Risk and Opportunity Matrix

• SOP-4.4-002 Escalation procedure

Procedures:

• SOP-8.1-001 Operational Planning & Control

• SOP-8.1.1-001 Risk Management

• SOP-8.1.2-001 Configuration Management

• SOP-1.0-003 Backlog Review Process  

• SOP-1.0-004 Machine Loading Report Estimation 

• SOP-1.0-005 Loading Jobs onto Machines 

Documents:

• DOC-1.0-001 Up Rev Change Order Checklist

• DOC-1.0-002 Contract Review Checklist

• DOC-1.0-003 Kick Off Sign-In 

• DOC-1.0-004 POR Document 

• DOC-1.0-005 Estimating Template 

• DOC-1.0-006 Dashboard View Planning Reference 

• DOC-1.0-007 Dashboard - Job Requirement Priorities  

• DOC-1.0-008 Lam RPM Process 

• DOC-1.0-009 Customer Matrix 

• DOC-1.0-011 RPM-ERF Checklist 

• DOC-1.0-013 Risk Management Form 

• DOC-1.0-014 Risk Review Checklist 

• DOC-1.0-015 Closed Job Review Checklist 

• DOC-1.0-016 PO Risk Log Guide

Work Instructions:

• WI-1.0-001 Fulfilling Job Requirements 

• WI-1.0-002 VMI Management Process 

• WI-1.0-003 Work Instructions for Lam POs - New Parts 

Flow Charts:

• FC-1.0-001 Gate 1 Flow Chart (Needs Updating) 

• CSR Training Plan

• PE Training Plan

• Scheduling Training Plan

• Manager Training Plan