CUSTOMER PROPERTY

CONTROL OF CUSTOMER PROPERTY:

1) Intellectual property (customer drawings)

2) Customer supplied raw material

3) Customer supplied measuring and monitoring tools (Gages etc.)

4) Customer supplied fixtures and other equipment

5) Customer returned product

1) Intellectual property (customer drawings)

Intellectual property such as customer drawings are received as soft copies and stored in a controlled server. The access to the files is password protected and backed up on a daily basis.

2) Customer supplied raw material

• Customer supplied raw material is received at the incoming/receiving department

• The ERP system (E2) is updated by the process engineer to state that this job is produced using customer-supplied raw material.

• The job traveler (control plan) will state that this job has customer-supplied raw material

• At the end of the production run, the customer-supplier rest material will be dispositioned as agreed between the customer and the organization.

3) Customer supplied measuring and monitoring tools 

shall be added to the master calibration list by issuing a tool ticket.

4) Customer supplier fixtures and other equipment 

shall be added to the maintenance log. 

5) Customer returned product

• If a customer wants to return a product he is required to first request an RMA number (return material authorization)

• The RMA number is assigned through the ERP system

• After the RMA number is assigned and communicated to the customer the subject product can be shipped back to the organization

• If the returned product is possibly subject to contamination (visual blood or notes from the customer identifying the returned product as possibly contaminated) the product shall be isolated within a designated contamination pin, identified as contaminated product, and separated from all other products until written decontamination procedures and steps are established.

• Customer returned products are tracked through the applicable corrective action form.