5.1 Management commitment

Top management shall provide evidence of its commitment to the development and implementation   of

the quality management system and maintenance of its effectiveness by:

a) communicating  to  the  organization  the  importance  of  meeting  customer  as  well  as  applicable

regulatory requirements;

b) establishing the quality policy;

c) ensuring that quality objectives are established;

d) conducting management reviews;

e) ensuring the availability of resources.

5.2 Customer focus

Top management shall ensure that customer requirements and applicable regulatory requirements  are

determined and met.

5.3 Quality policy

Top management shall ensure that the quality policy:

a) is applicable to the purpose of the organization;

b) includes a commitment to comply with requirements and to maintain the effectiveness of the quality management system;

c) provides a framework for establishing and reviewing quality objectives;

d) is communicated and understood within the organization;

e) is reviewed for continuing suitability.

5.5.3 Internal communication

Top management shall ensure  that  appropriate  communication  processes  are  established  within the organization and that communication takes place regarding the effectiveness of the quality management system.