QUALITY CONTROL
Inspecting the product to determine whether it meets the accepted criteria, and ensure its safety and effectiveness
Embedded Files
QP 4.6-001 Rev 1, effective XXXXX
1) RESPONSIBILITY:
PSP WEST
Quality Control Manager:
James O'Reilly
PSP EAST:
Quality Control Manager:
Robert Castillo
The Quality Control Inspectors are responsible for all items pertaining to this Quality Process.
Individual responsibilities are defined within the job descriptions, Standard Operating Procedures, documents and work instructions.
2) RELATED REQUIREMENTS:
3) QUALITY PROCESS OBJECTIVE:
OBJECTIVE:
Inspection of products to ensure they meet accepted criteria
Stable, conforming production process
Reduce the number of escapes to the customer
4) EFFECTIVENESS MEASURE:
Measurable KPI's are established within the monthly quality meeting report, section Key Performance Indicators.
KPI's are verified for effectiveness on a monthly basis.
If the KPI's are not met, management will assign activities to ensure that the quality process will perform within set guidelines.
EFFECTIVENESS MEASURES (KPI's):
Sustainability (Measured on resource needs regarding, training, equipment, software, man power): Y
Length of time to process nonconformance's): ≤ 30 days
Length of time an FAI is in QC (Measured through inspection log): ≤ 8 Hrs
100% inspection: ≤ 3 jobs per month
NOTE:
The team will start with an estimate for the goal each month as a base line, and will adjust as we see fit throughout the year
A comment shall be added to the goal each time it is adjusted
5) PROCESS INPUT:
Source of Input (predecessor processes):
Operations (internal)
Customer Requirements
Risk Management
Inputs (matter, energy, information):
First article inspection reports and parts from production
Material certifications and product
Outside service certifications and product
Customer Returns
6) ACTIVITIES AND EXPECTATIONS:
EXPECTATIONS:
FAI to be entered electronically during FAI
Complete FAIR documentation for shipping to print
Complete, clear, and close looped nonconformance process
7) PROCESS OUTPUT:
Receivers of Output (subsequent processes):
Customer
Operation (internal)
Quality
Supplier
Management
Output (matter, energy, information):
FAIR ready to send to a customer
Completed NC and RMA reports
Conforming product
8) RELATED DOCUMENTS:
POLICIES
DOC 5.1-005 INTERACTION OF PROCESSES
PROCEDURES
SOP-10.0-001 IMPROVEMENT PROCESS
SOP-10.0-002 (IMPROVEMENT PROCESS GATE TEST)
WORK INSTRUCTIONS
WI-10.0-001 (ISSUING AN RMA)
WI-10.0-006 (RMA STATUS REVIEW WORK INSTRUCTIONS)
WI-10.0-007 (INSPECTING AN RMA)
WI-10.0-002 (CREATING/COMPLETING A NONCONFORMANCE)
WI-10.0-003 (NONCONFORMANCE TEMPLATE)
WI-10.0-004 (VENDOR RETURN WI)
WI-10.0-005 (CREATING/COMPLETING A CAPA)
FORMS
DOC-10.0-004 (CAPA REPORT)
DOC-10.0-003 (5 WHY CAR)
DOCUMENTS
DOC-10.0-010 (IN-PROCESS FLOOR INSPECTIONS)
FLOW CHARTS
FC-10.0-001 (RMA-NC PROCESS FLOW CHART)
9) TRAINING REQUIREMENTS:
Request training plan for new employees from Training Coordinator.
Training plans are issued through Training Keeper and are the responsibility of the employee and manager, to ensure all training is completed per the required due dates.
Any exceptions to this shall be discussed with the Training Coordinator, documented and/or adjusted.
10) ) VERIFICATION AND VALIDATION:
Internal audit performed on: _______
Auditor: _________
Findings: _______
The following elements will be validated and/or verified as part of the scheduled internal auditing process.
Validation:
Quality system validated as part of the internal audit
Verification:
Compliance with all applicable requirements
Corrective actions against this process have been closed and are effective
Training Effectiveness
Status of documented information (have there been any changes or new documents issued and if documents have been changed or added have all applicable employees trained)
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