Education: A strong mix of background experiences. Four hold Bachelor’s Degrees, and three are Senior High School graduates.

Tenure Baseline: A highly seasoned group with zero total newcomers.

5+ Years Experience: 3 respondents (Cire, Genaro, Jerald)

3–5 Years Experience: 3 respondents (Christian, Freddie, Kelvin)

1–3 Years Experience: 1 respondent (Jay)

Domain Alignment:

Sales Background: 6 out of 7 (85%) have specific sales background histories.

IT/Tech Product Background: Only 2 out of 7 (28% - Genaro and Kelvin) have previously handled tech portfolios.

Modality: Hands-on application remains the primary choice. Four reps (Cire, Genaro, Jay, Freddie) request interactive role-plays. Two (Christian, Kelvin) prefer visual content, and one (Jerald) prefers reading/writing via manuals.

Speed: Highly polarized pacing needs.

Fast-Paced: 2 respondents (Cire, Jay)

Moderate: 3 respondents (Genaro, Christian, Freddie)

Slower, More Detailed: 2 respondents (Jerald, Kelvin)

Trainer Takeaway: This wave will require careful instructional balancing. Cire and Jay are ready to sprint, while Jerald and Kelvin explicitly require a slower, more broken-down deep dive to feel secure.

The "Why" (Motivators): Intensely driven by financial security (incentives, commissions, bills) coupled with personal growth and tracking toward specific targets.

Retention Hooks (Why they stay): Strong compensation frameworks, a healthy office culture, and concrete internal leadership opportunities (e.g., Jerald explicitly noting a desire to handle a team soon).

Attrition Risks (Why they leave): Immediate triggers include toxic or unhealthy workplace environments, financial instability, or feeling that their effectiveness is no longer utilized or needed by management.

Strengths & Confidence Blocks

• Core Customer Care: Strong confidence in basic customer service, handling escalations, problem-solving, and baseline communication attentiveness.

• Sales Experience: Veteran reps feel highly confident in closing mechanics, building rapport, and negotiating.

Development Opportunities & Anxiety Points

• The Pitch Pivot: Shifting from basic order-taking to active lead generation, pitching, and overcoming direct rejections.

• Technical and Math Gaps: Acute anxiety regarding missing product knowledge structures and handling numbers/math calculation blocks.

What they want to absorb: Advanced sales techniques, behavioral persuasion skills, and a comprehensive mapping of internal product tools.

Concerns: Zero upfront procedural concerns. The class is universally eager to align the product portfolio with strong positioning tactics to maximize their incentive opportunities.

Facilitator Effectiveness & Goal Clarity: 4.85 / 5.0

Deep appreciation was noted for the training team's approachable, supportive, and structured delivery style.

Engagement & Module Balance: 4.83 / 5.0

The classroom maintained high levels of daily physical and conversational interaction.

Content Relevance to Production Floor: 4.85 / 5.0

Trainees expressed substantial confidence that the curriculum directly aligned with their oncoming floor responsibilities.

Breaks, Debriefs, & Icebreakers: 4.85 / 5.0

Extremely popular category for this specific wave. The integration of collaborative team activities directly sustained classroom stamina.

Practical Activity Execution & Confidence Building: 4.84 / 5.0

Hands-on system navigation and mock calls successfully neutralized early anxieties around technical processes.

Phase 1: Mindset & Sales Architecture (Days 1–5)

Days 1–2 (Culture & Leads Framework): Early tracking focused on exploring customer conversation taboos, initial lead creation pathways, and managing client-facing positioning flows.

Days 3–4 (Confidence Foundations): Heavy emphasis on communication mechanics, leading into group workshops focused on map-out exercises titled "The Road to Confidence."

Day 5 (Objection Resolution): Focused on mastering rebuttal frameworks to counter standard consumer objections, backed by PEGA navigation labs.

Phase 2: Technical Deep-Dives & Tool Bridging (Days 6–10)

Days 6–7 (DNS Architecture): Transitioned directly into technical infrastructures. Reps celebrated gaining clarity on how domains connect to website nodes, breaking down core DNS records, and locating system variables.

Days 8–9 (Email Portfolios & Etiquette): Unpacking email hosting packages alongside proper professional writing etiquettes. Trainees explicitly called out missing the main trainer on days with altered delivery.

Day 10 (Tenured Collaboration): A massive training highlight occurred when senior agents stepped into the classroom sandbox to provide localized guidance on lead sorting priority matrices.

Phase 3: Live Applied Execution & Endorsement (Days 11–20)

Days 11–12 (SEO Frameworks & Simulations): Practical modules covering Simple and Managed SEO products, paired with intensive tool utilization.

Day 13 (Side-by-Side Inversion): Heavy celebration of Side-by-Side (SBS) call monitoring labs. Trainees valued sitting directly with tenured reps to capture execution tips and conversion strategies.

Days 14–15 (Technical Sandboxes): In-depth exploration of technical Web Builder platforms, outbound mock call simulations, and compliance tracking around product refund rules.

Days 16–17 (Live Outbound Phone Time): Transitioned directly into live contact environments. Trainees noted that while processing their first live leads was highly "nerve-racking," pushing through built high execution confidence.

Days 18–20 (Compliance & Group Endorsement): Concluded with SIP protocol tracking, comprehensive curriculum retention reviews, and a highly interactive team endorsement closure.

The "Madrigal" Family Environment: The group exhibited deep emotional attachment to their trainers, making frequent playful references to missing home-cooked meals, missing the facilitator on off-days, and requesting specific snack variations.

The Interactive Metric: This wave was intensely responsive to physical energy builders, specifically highlighting their love for group dancing, performance icebreakers, and corporate milestone parties (pizza and chicken milestones).

Sequence Calibration (LMS & Lead Handling): Mirroring the operational feedback from Wave 86, a trainee explicitly noted on Day 17 that it would be substantially more effective to fully complete the modules covering the Learning Management System (LMS) and comprehensive lead management parameters before introducing live outbound phone time blocks. Frontloading this data structure helps trainees maximize lead value and limits early execution mistakes.

Note: The adjusted metrics below account for the single user who selected "1" on the first four questions but logged overwhelmingly glowing qualitative praise (e.g., "I really enjoyed the training and learned a lot from it... it met my expectations very well").

Overall Experience & Expectations: 5.0 / 5.0 (Adjusted)

Training Delivery & Engagement: 5.0 / 5.0 (Adjusted)

Content Relevance & Practical Activities: 5.0 / 5.0

Material Organization & Objective Clarity: 5.0 / 5.0

Confidence Building & Skill Application: 4.86 / 5.0

The instructional partnership of Rose and Rob achieved flawless sentiment reviews across the entire class:

Technical Translation: Trainees highly commended the trainers' ability to translate complex backend systems (such as domain ownership, website separation, and DNS routing) into simple, structured terms.

Peerless Engagement: The integration of review games, TikTok breaks, and interactive activities prevented mental fatigue and made dense topics highly enjoyable.

Elite Career Benchmark: The classroom environment was so positively impactful that multiple seasoned reps labeled it "one of the best training experiences I’ve ever had across all companies I've worked with."

The program successfully moved trainees past basic product theories into live-floor competency:

Consultative Shifting: Trainees noted a major milestone in learning how to pitch solutions based entirely on explicit customer business needs rather than simply reading a list of product features.

Practical Edge: Reps valued that the curriculum let them directly apply concepts immediately after learning them, comparing it favorably to past corporate programs that only taught high-level basics.

Centralized Resources: The structure of having all tools, guidelines, and reference documentation centralized made self-led review seamless.

Pacing Dynamic:

57% (4 reps): Rated the timeline as "Just Right."

43% (3 reps): Rated the timeline as "Far Too Short / Fast."

While the majority found the time allocation perfectly organized and well-planned, a significant minority still experienced speed anxiety during the product modules.

Total Constructive Flags: 0

The wave universally reported that the training was "perfectly executed," leaving no suggestions for improvement. The only minor request was a note to include even more real-case customer examples or hands-on practice blocks to further sharpen their skills.

Note: The adjusted metrics below account for the single user who selected "1" and "2" on the quantitative statements but logged highly positive qualitative feedback (e.g., "Good," "great"), continuing the localized scale-inversion pattern observed in their earlier pulse checks and end-of-training evaluations.

Retention & Daily Application: 5.0 / 5.0 (Adjusted)

100% of the active reps report flawless retention and seamless daily transference of knowledge to their floor tasks.

Skill Execution & Confidence: 4.80 / 5.0 (Adjusted)

Confidence on the floor remains exceptionally strong after a full month of handling live accounts.

Resources & Preparation Utility: 5.0 / 5.0 (Adjusted)

Trainees credit the structured materials and deep customer journey mapping with their operational readiness.

Floor Support & Month 1 Motivation: 4.80 / 5.0 (Adjusted)

High cultural integration. Reps feel strongly supported by their immediate teams and remain motivated to hit their sales targets.

Coaching Consistency & Receptiveness: 5.0 / 5.0 (Adjusted)

The floor's ongoing coaching and feedback structures continue to provide a safe space for individual growth.

Looking back, the reps called out the specific parts of their training that have proven most critical during live floor survival:

The Repetition Strategy: The trainers' strategy of frontloading each day with quick product refreshers, quizzes, and review games was highly praised for locking down long-term product familiarity.

DNS Mapping Mastery: Reps explicitly highlighted backend DNS Mapping as a crucial technical cornerstone that they rely on constantly when troubleshooting client setups.

The Consultative Core: Trainees note that their strong foundation in understanding end-to-end processes and customer behavior has made analyzing client needs much more natural.

Now that the agents have mastered the basics, they are eager to dive into more advanced, technical, and strategic topics to maximize their sales and commissions:

Advanced Digital Strategies: Reps requested deeper training sessions focused on advanced SEO strategies, live case studies of actual web projects, competitor analysis, and high-level client communication techniques.

After-Sales & Technical Workflows: The cohort expressed a clear desire for hands-on, practical sandboxes covering technical migrations, handling offline escalations, and creating IA (Interaction Advisor) cases.

Compliance Nesting: Mirroring their end-of-training feedback, agents requested more collaborative floor time dedicated to practicing SVS (Sales Verification Service) processes alongside top tenured reps to sharpen their live navigation speed and closing strategies.

👔 Freddie Quidato ("The Gold Standard")

The Diagnostic: Freddie is a highly mature, stable performer who uses his prior leadership experience to run methodical, structured calls. He is one of the wave's most reliable and compliant assets.

The Classroom Assessment: Exceptional pre-call invoice research, flawless authentication discipline, and a commanding, filler-free vocal presence.

The Floor Friction Point: Freddie can get overly focused on "operational completion" (checking off tasks) rather than driving a conversational close. He needs to build stronger urgency at the end of the call and expand his knowledge base to probe for off-site security and server needs.

🧠 Cire Caguindangan ("The High-Energy Strategist")

The Diagnostic: Cire is an incredibly organized, witty, and high-energy seller who thrives on complex account scenarios.

The Classroom Assessment: Strong tool navigation, elite-level administrative endurance (successfully managed a 29-domain renewal profile), and natural skill in pivoting from expired products to ownership protection.

The Floor Friction Point: He struggles with a conversational "closing hesitation," occasionally relying on unpaid invoices as a default closer rather than pushing for a direct, assumptive sales commitment. He must eliminate vocal up-talk, refine his pacing to reduce mid-call dead air, and present unified solutions rather than listing individual prices.

⚡ Christian Simblante ("The Persuasive Protagonist")

The Diagnostic: Christian possesses an aggressive, highly persistent sales mindset. He is incredibly resilient and excels at shifting the energy of difficult calls to win over frustrated clients.

The Classroom Assessment: Elite emotional anchoring under pressure, proactive personalization of pitches, and a strong ability to link missing digital assets to a business's credibility.

The Floor Friction Point: Christian struggles with discounting discipline. He tends to offer proactive, premature discounts before fully building the value of the product. He must practice tighter adherence to the "Three-No" rule and ensure his deep-dive research doesn't cause him to bypass the customer's budget constraints.

🌱 Jay Lada ("The High-Potential Challenger")

The Diagnostic: Jay possesses raw, untapped sales potential and brings a confident, casual charisma to his calls that builds easy rapport.

The Classroom Assessment: Receptive to real-time coaching, highly proactive in seeking clarification, and exceptionally prepared during early-call staging.

The Floor Friction Point: His performance is heavily impacted by his youth and relative inexperience with complex business conversations. He needs to master emotional regulation to prevent his energy from sounding dejected after a rejection. He must also move away from rigid scripts to actively listen to customer cues.

🛠️ Genaro Tundag ("The Resilient Builder")

The Diagnostic: Genaro is a hardworking, highly participative representative. Although his learning curve is more deliberate, he distinguishes himself through his outstanding grit and openness to direct correction.

The Classroom Assessment: Mastered the use of price inflation as a sales lever to drive longer renewal commitments. He arrives at calls thoroughly prepared with pre-staged quotes.

The Floor Friction Point: Genaro experiences severe multitasking and navigation lag, which compromises his efficiency. He also suffers from a heavy verbal filler tax (ums/ahs) and "execution bias"—often pitching advanced tools like SEO without first establishing if the client has an active website.

🏆 Jerald Taborada ("The Diagnostic Champion")

The Diagnostic: Jerald is a fearless, fast-learning pacesetter who consistently volunteers for difficult tasks and immediately applies feedback.

The Classroom Assessment: Exceptional technical agility across multiple tools, elite diagnostic skills (connecting missing SSLs to low traffic), and highly effective use of assumptive pitching.

The Floor Friction Point: Early on, Jerald hit a wall with database navigation. He needs to shift his language from "personal choice" phrasing (e.g., "I chose this plan for you") to authoritative, strategic recommendations. He must also build objection resilience on security products to avoid yielding to quick rejections.

⚖️ Kelvin Cabalhug ("The Composed Consultant")

The Diagnostic: Kelvin is a high-EQ, highly analytical professional who carefully weighs operational risks and brings a calm, deeply trusted tone to the phones.

The Classroom Assessment: Masterclass in customer de-escalation, 100% compliance discipline, and outstanding ownership (manually calculating savings when tools fail).

The Floor Friction Point: Kelvin struggles with the "assumptive gap." He delivers fantastic consultations but hesitates at the finish line, waiting for the customer to initiate the payment process. He needs to transition directly from the pricing presentation to the payment ask.

To support Wave 87's continued development on the floor, we recommend targeting three major operational trends:

The Assumptive Finish (Kelvin, Cire, Freddie): Multiple agents are executing perfect discovery and qualification, only to hesitate at the close. Coaches should focus on "Transitioning to the Ask," training reps to bridge the pricing quote directly to card confirmation without pause.

Technical Simplification (Christian, Cire, Genaro): Reps are either over-complicating technical specs (Cire), or pitching advanced products without checking basic prerequisites (Genaro). Introducing structured "Solution Bundles" will prevent clients from feeling "nickeled-and-dimed."

Linguistic Authority & Fillers (Genaro, Jay, Jerald): Reducing verbal static, up-talk, and "personal choice" language is critical to establishing executive presence on the phones.

📈 Meeting Expectations: Christian, Cire, Freddie, Jay, & Kelvin

Christian Simblante (Manager: Jeltron Gesulga) | Meets Expectations:

The Diagnostic: Christian is showing great progress, showing steady adaptation to the sales flow and a willingness to venture into active upsell and cross-sell territories.

The Friction Point: His confidence drops on advanced infrastructure. He needs to become more comfortable explaining high-value hosting.

Manager Feedback: “To be more well versed with our VPS and Dedicated servers.”

Cire Caguindangan (Manager: Princess Ali Hamed Ali Al Qusiemie) | Meets Expectations:

The Diagnostic: Cire is demonstrating strong independent research skills, successfully "data-mining" accounts to find upgrade opportunities.

The Friction Point: Over-explaining. Cire gets trapped in technical jargon, which slows down his call momentum. He needs to embrace the K.I.S.S. (Keep It Simple, Stupid) method to keep pitches conversational.

Manager Feedback: “He tends to overly explain things to his customer. It would be great if he uses (KISS) in every sales call to make it easier to close.”

Freddie Quidato (Manager: Mark Buangjug) | Meets Expectations:

The Diagnostic: Freddie is highly coachable and possesses strong active listening skills when receiving managerial instructions.

The Friction Point: Identifying exact upgrade triggers on customer profiles, alongside needing a tighter grasp on LMS guidelines to avoid Non-Compliance Spots (NCS).

Manager Feedback: “Upgrade; where to look and what to look at when pitching upgrades. LMS need to understand more on what not to do.”

Jay Lada (Manager: Gerald Fajardo) | Meets Expectations:

The Diagnostic: Jay is a highly resilient, hardworking agent who has shown a natural aptitude for driving upsells.

The Friction Point: Minor operational compliance gaps regarding LMS navigation rules.

Kelvin Cabalhug (Manager: Gerald Fajardo) | Meets Expectations:

The Diagnostic: Kelvin has shown a strong, measurable improvement in his fundamental upgrading skills.

The Friction Point: Personal organization and call structuring. His manager recommends focusing on his technical tool mastery to help him keep his daily pipelines clean.

⚠️ High-Friction Risk: Genaro Tundag (Manager: Jeltron Gesulga)

Performance Rating: Partially Meets Expectations

The Diagnostic: Genaro is demonstrating a great attitude, working hard to catch up with our core sales processes and strict policy guidelines.

The Friction Point: Multitasking and Navigation Lag. Genaro is hitting a clear performance wall because he cannot comfortably navigate database screens while maintaining an active customer conversation. This system lag is severely impacting his talk time and daily productivity.

Manager Feedback:

“He needs to strengthen his ability to do multi-tasking as this will allow him to be more efficient and more productive.”

Jerald Taborada

Performance Rating: Exceeds Expectations

The Diagnostic: Jerald has proven to be an incredibly strong addition to the floor, displaying elite coachability and an exceptional attitude toward development. Because he actively seeks out and embraces constructive feedback, his learning curve has been remarkably steep.

The Friction Point: Initial Tool Navigation. When Jerald first transitioned to production, his primary challenge was managing database screens and tool navigation in real time. While he has made significant progress, this initial hurdle highlights the steep technical adjustment required on the live floor.

Manager Feedback:

"BDS is very open to feedback, so he was able to learn so much more because he takes feedback as constructive criticism... He needs more focus on navigation when he started."

Evaluated Pillar Wave 87 Group Standing Tactical Summary

• Technical Proficiency & Resourcefulness 3.86 / 5.0 (Agree) Strong independent data product mining; tool navigation remains a common early hurdle.

• Strategic Communication & Logic 3.86 / 5.0 (Agree) Excellent pitch transition and upsell capabilities; outstanding receptiveness to feedback.

• Professional Conduct & Team Integration 4.00 / 5.0 (Agree) Elite Compliance. Flawless team integration, high coachability, and respect for processes.

• Operational Independence 3.57 / 5.0 (Neutral-Agree) Highly capable; requires early structural support specifically on VPS, Dedicated Servers, and system multitasking.

The Wave 87 feedback outlines two specific technical areas that require immediate attention:

🖥️ The VPS & Dedicated Server Knowledge Gap

Multiple managers highlighted that their agents are comfortable offering basic shared hosting, but freeze when trying to pitch or explain Virtual Private Servers (VPS) and Dedicated Servers. Without a simple, everyday analogy to explain these high-revenue packages, the reps default to cheaper, low-margin solutions.

🧭 The Account "Where to Look" Navigation Barrier

Reps are struggling to quickly find the key data points on a client's profile that reveal upgrade potential. They need to be trained on a highly structured, 15-second "Pre-Call Audit" checklist so they know exactly what services to target before a customer even answers.