Embedded Files
Instructions
Instructions
Record your VM and download the file. Once you're done, make sure to send it to your trainer via outlook. Best of luck!
First Attempt with Email Sent​
First Attempt with Email Sent​
Hi [customer name] this is [BDS Name] from [Brand]. I would like to speak to you about your [Domain/Product]. We have sent you an email, but we never got any response. Please call me back at [Your Direct Line] or check your email for more details. Thank you! ​
Second Attempt ​
Second Attempt ​
Hi [customer name] this is [BDS Name] from Crazy Domains. I tried calling you [number of days since the first VM] ago but I never got any response or return call. I would like to speak to you about your [Domain/Product]. Please call me back at [Your Direct Line] or check your email for more details. Thank you! ​
QA guideline
QA guideline
Customer must not be contacted more than twice a day. Contacting them for an unacceptable number of times in a week is also not allowed. CRMS history tab must be checked first if the customer was already contacted to avoid nuisance calls.
It is already considered a contact if we reached the customer’s voicemail.
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