SM and BDS Meet & Greet
Welcome & Introduction
Training Summary & Performance Insights
(will be shared by the Sales Trainer to both parties prior to the meeting)
A. Sales Performance Expectations
Expected behaviors in:
Discovery & qualification depth
Value-first presentation
Objection handling discipline
Closing execution standards
Non-negotiable behaviors (e.g., discount discipline, qualification requirements)
B. Operational Expectations
Schedule adherence (shifts, breaks, cadence)
Seat arrangement / team setup norms
Tools, systems, and workflow compliance
C. Ramp Success Milestones (30–60–90 Days)
30 days: baseline consistency in call structure + compliance
60 days: independent execution with reduced coaching dependency
90 days: performance stabilization aligned with team benchmarks
Lead distribution structure and prioritization rules
Expected response speed and handling order
Qualification flow and pipeline discipline
Best practices for managing high-intent vs low-intent leads
Alignment on ownership of lead outcomes
Systems overview (CRM, Confluence, scripts, trackers, etc.)
External tools or support resources available for performance improvement
How to escalate tool/system issues
Coaching cadence (1:1 frequency and format)
What will be coached:
Behavioral execution (not just results)
Call structure adherence
Performance tracking method (scorecards, QA, dashboards)
Escalation triggers and support interventions
Feedback loop: how improvement will be measured and communicated
Quick confirmation of understanding after:
Role expectations
Lead management process
Coaching framework
Address misalignments or clarifications immediately
BDS raises concerns, questions, or blockers
Sales Manager provides clarification and direction
Reinforcement of support structure and expectations
Confirm onboarding action items:
Training completion expectations
First production milestones
Schedule first follow-up / performance check-in
Confirm mutual understanding of success criteria for next review
Reaffirm:
Expectations
Support structure
Accountability framework
Final confirmation of readiness to enter production environment