What is QuickBooks Error 9999 and How to Resolve it?

Among the common script errors that many users often face is QuickBooks error 9999 that arises when there are some connectivity issues between the financial institution and QuickBooks Online. The error code pops up on the computer screen with an error message, which displays, “Sorry, we can’t update your account. Please try updating again later.” Due to error 9999, users fail to download the latest bank feeds directly from within the online application. However, there is no need to worry as we will discuss with you in this post how to tackle such a banking feed error quickly.

Looking for live troubleshooting assistance to get over QuickBooks error 9999? If yes, feel free to get in touch with our QuickBooks professionals by giving us a call at (844-932-1139).

What causes QuickBooks online error 9999?

The following are all the possible reasons that can trigger QuickBooks online error 9999 when a user tries to download the latest bank transactions:

Due to the outdated connection between the financial institution and the QuickBooks Online application.

What should you do to get rid of QuickBooks error 9999?

Solution 1) Manually update the bank connection in the QuickBooks Online application

On the computer, open the QuickBooks Online application.
From the left panel, select the Banking option.
Go to the Banking tab.
Choose the blue tile for the bank account that you need to update.
Click on the Update button (located at the top-right corner of the screen).
Now, try to download the latest bank transactions.

Solution 2) Manually upload the latest bank transactions into the QuickBooks Online application

Step 1) Download the latest transactions from the financial institution’s website

On the computer, open any web browser and visit the website of your financial institution.
Sign in to your bank account using the required credentials, such as username and password.
Download the latest bank transactions in the QBO format by following the bank’s instructions.
Save the downloaded file on the desktop so that you can access it quickly.

Step 2) Import the downloaded bank transactions to QuickBooks Online

Open the QuickBooks Online application on the computer.
From the left panel, select the Banking option.
Click on the Banking tab.
Choose the blue title for the bank account you need to upload the downloaded transactions into.
Select the Link account menu and choose the Upload from file option from the drop-down menu.
Click on the Browse option to choose the downloaded file containing transactions and then hit the Next button.
Make sure to match the columns mentioned on the downloaded file with the correct fields in QuickBooks Online by following the on-screen instructions.
Click on the Next button.
Choose the bank transactions that you want to import to QuickBooks, and then click on the Next button.
Select the Yes option to confirm.
At last, click on the Let’s go button.

Conclusion:

If the QuickBooks error 9999 persists even after implementing all the troubleshooting solutions mentioned in the post, then our recommendation for you is to disconnect the bank account from the QuickBooks Online application and then try to re-establish it. You can also get the bank feed error resolved by contacting our QuickBooks support team at (844-932-1139).