PRESCRIPTIONS

PRESCRIPTIONS

A prescription in order to be valid must include the following information :

• Doctor’s name, address and phone number
• Prescription Date
• Name of Patient
• Name and strength of the Medication
• Dosage / Instructions for taking medication (sig.)
• Quantity to be dispensed
• Refill instructions
• DAW – Generic permissible
• Prescriber’s signature

** We will only accept PRESCRIPTIONS from Doctors who have a prescription pad that shows that they have an active license and practice thru an office.

** In order for us to sell drugs lawfully your prescription needs to meet the following criteria : REFILLABLE and VALID.

VALIDITY

- Prescriptions are valid for one year from the date they were written or until refills run out, whichever comes first. Therefore, refills should be managed correctly as it is conducive to quality patient care.

SELECTED ABBREVIATIONS, ACRONYMS AND SYMBOLS USED IN PRESCRIPTIONS AND MEDICATION ORDERS

PRESCRIPTION CONFIRMATION

Guidelines :

• For medications ordered for the first time, please ensure to match the order first with the prescription. (Ask a CSR to call the patient to edit the order as per RX or to offer RX confirmation).
• We can only contact (phone or fax) the doctor’s office without patient consent if we have previously contacted them and have authorized our confirmation / rx request.
• Prescription confirmation should be faxed thrice (3 attempts) with follow up dates to ensure customer is updated. (ORIGINAL RX DATE should always be used for RX verification, unless doctor says differently)
• When sending any type of confirmation, leave detailed notes on account to avoid confusion.
• Update patient profile, including patient allergies etc. (Same with pet profiles - add type of animal and weight) and Doctor’s profile.
• When dr’s office calls and says they will be sending in the rx, please do not forget to set a follow up date, that way the customer will be notified if we don’t receive the RX.

VERBAL PRESCRIPTIONS - NO NO!

Use of verbal prescription is error-prone. Therefore we do not accept it.

• Potential for misinterpretation of orders because of accent or pronunciation;
• Sound-alike drug names;
• Background noise;
• Unfamiliar terminology;
• Patients having the same or similar names;
• Potential for errors in drug dosages (e.g., sound-alike numbers); and
• Misinterpretation of abbreviations.