Generic Confirmation

We don’t authorize automatic generic substitution as we've been receiving a lot of complaints from doctors questioning why we dispense generics , most of them are not aware that there are generic alternatives for the medications they prescribe. So in order for us to promote quality of health service we will be requiring authorization from your doctor that you are allowed to take generic.

GENERAL RULES

1^st attempt for generic and date confirmation:

1. CALL

2. FAX and SEND TO VERBAL (up to 3 times with f/u date)

ALL other confirmations:

1. fax 3 times with f/u date

2. on the 3^rd fax - , 1^st attempt CALL

3. send to verbal bin (can call dr’s office up to 3 times ) (REFER TO GUIDELINES BEFORE CALLING DOCTORS OFFICE)