PaddleTrack Support
Need help with PaddleTrack? Here's how to reach us and answers to common questions.
CONTACT
Email: erd3m_k@hotmail.com
We aim to reply within a few business days.
FREQUENTLY ASKED QUESTIONS
How do I start tracking a tour?
Go to the "Go Out" tab and tap Start. Your route, distance, duration, and speed are recorded automatically until you tap Stop.
How does live location sharing work?
In Settings, set your username. On the Go Out screen, enter a friend's username to share your live position with them during a tour, or ask a friend for their username to follow them.
How does the SOS button work?
Tapping SOS sends your current location and the time to the emergency contact you've set in Settings. Make sure you've added an emergency contact before you need it.
Why isn't my location updating?
Make sure Location permission is set to "Always" or "While Using the App" in your device Settings, and that Location Services are enabled.
Can I change the app language?
Yes -go to Settings > Language to choose from 15 supported languages.
How do I delete my data?
Email us at erd3m_k@hotmail.com with your username and we'll delete your account data.