Q1. I purchased the watch face but it didn't appear on my watch.
Watch faces do not automatically appear on your smartwatch after purchase, you have to manually select them using one of the two methods:
On your smartwatch: Press and keep your finger for 2-3 seconds on the home screen of your watch, when the watchscreen gets smaller, swipe left to choose the newly downloaded watch face and press the home button of your watch.
In your watch app on your smartphone: Open your watch app (like Galaxy Wear or WearOS by Google Smartwatch) choose the watchfaces section and select the new watch face that you purchased.
Q2. If you have done the steps in Q1 but your new watch face is not listed among the watchfaces by your watch or your mobile phone app:
This means your watch hasn't downloaded the new watchface yet. Please note that it takes about 5 minutes for Google to synchronize your purchase in all of your devices. After this is done, your watch should recognize the purchase and initiate the download. If not:
Please make sure that your watch is connected to a Wi-Fi network. In order to speed up the process, you can temporarily turn off bluetooth and connect to a Wi-Fi network instead and wait for 10 minutes.
If your watch face still does not appear after you do the steps in Q2-1, you can manually initiate the download by opening this webpage ON YOUR COMPUTER: https://play.google.com/store/apps/developer?id=Newer+Design+Watchfaces , please make sure that your are logged in with the account that purchased the watchface, choose the watchface that your purchased, above the featured images section, you will see "Install on more devices" button, click on it and choose your watch and select "Install on this device". Your watch should start downloading in a short while if you have already applied the step in Q2-1.
Q3. I spotted a bug in my watch face and/or have a suggestion to improve.
Please send an e-mail to newerdesignwatchfaces@gmail.com with a full description of your suggestion and a screenshot (if possible).
Q4. I have a design that I want to share with you.
Please send an e-mail to newerdesignwatchfaces@gmail.com and let us see your magic! If we like your design, we will give you a promotion code to any one of our watchfaces that you choose.
Q5. I purchased the watch face but I am not happy and I want a refund.
Please search for the watch face on Google Play again and click on refund on its main page. We'll refund your money as soon as possible.
Q6. For any other problem that is not on this page.
Please send an e-mail to newerdesignwatchfaces@gmail.com with a full description of your problem and a screenshot (if possible), we will be glad to help! Please note that our watch faces are designed for devices that are running Wear OS API 33+. Compatible with Galaxy Watch 4/5 Series and newer, Tic Watch, latest Fossil, and many others.
THANK YOU FOR YOUR PURCHASE!