FFS Order level Operations

1. What are the new changes for the order level packlist sheet?

• The packlist will be sent to your email account in a PDF format, and will be pre-sorted based on order number for your convenience.

• A sample of the PDF is as shown:

You will find the SKU number, product name and the desired quantity within the same page to facilitate your packing process.

This packlist will also serve as a label to be attached to the respective packages per order. Once the picker has already packed items for a single order in a package, they are expected to paste the printed packlist onto the package too.

After which, the picker would need to identify the QR code that fits the type of package packed (Ambient, Frozen or Chilled), and cancel the other two QR codes out using a pen.

2. What is the Order Summary Sheet?

• The order summary sheet is used to list all the orders that the transporter will receive during the pick-up process in a .csv format.

• A sample of the sheet is as shown:

You will find the order ID number, and a column to mark for shortages in each order. If there are any shortages, please indicate with the SKU number and quantity beside the order on the “shortage?” column. When the transporter arrives at your fulfillment facility, kindly hand a completed copy of the sheet over along with the packages to be delivered.

Note: Kindly leave the “received?’ column blank for our internal use.

3. Why do I need to paste the printed packlist onto the package?

• The printed packlists pasted on the package act as order labels for staff within the FairPrice consolidation stores (such as VIVO, JEM etc). The information from the label (such as order number, customer delivery date, order type and time), will allow the package to be routed to our right delivery team. This will ensure that the customer will receive their orders on time.

4. How do I check my handling time?

• The QR codes are unique for each label type. We have Ambient (for dry goods), Chilled (for chilled items) and Frozen (for freezer items). You have one such QR code type per order.

• In order to ensure that the order is categorised accurately, you are strongly advised to strike/cross/scribble the QR codes which are NOT applicable to the package.

• So eg. if a package contains only Chilled items, please strike/cross/scribble the Ambient and Frozen QR codes.

• These are the recommended methods you can use to strike/cross/scribble the QR codes:

5. If the order has items from different categories (ie. Ambient, Chilled, Frozen)?

1. 1. • Step 1: Group the items with the same categories together, and pack them into separate packages. 

      • Step 2: Attach a copy of the same packlist to each package and write down the number of packages onto all the packlists. For instance, in the case of 2 packages needed - indicate 1/2 for the first package, and 2/2 for the second.

      • Step 3: Cancel out the QR codes that are not associated with the storage type of the items in the package. Example: If items are Chilled for the 1st package, please cross out the Frozen and Ambient QR codes. If items are Frozen for the 2nd package, please cross out the Chilled and Ambient QR codes. (see image above)

6. How do I receive the new packlist? 

1. 1. • You will receive the packlist as an attachment to an email that will be sent to the account specified by your account manager. 

      • The format of the email will be as shown below:

7. How do I stick the new packlist sheet onto the package/parcel? Is there a standard format?

1. 1. • We recommend that the packlist sheet is attached using tape to the side of the package. Please ensure all sides of the packlist are taped to the package.

      • Alternatively, the packlist sheet can be stapled onto the package. Please use multiple staples so it will not fall off the package.

      • You may fold the packlist label, but please ensure that the order number, delivery date/time are clearly shown on the packages.

8. Is there a size which I must use for the printing? (ie. A4, A5)

• It is advisable to print at minimum in an A5 size or higher to ensure text readability.

• Please ensure that the QR code is visible and not torn.

9. Are there any changes to how I hand over packages to transporters?

• There will be no change to your current arrangement. Do follow your usual process with the transporters.

10. How do I indicate if there are any drop-offs?

• Please indicate the number of drop-offs by logging into the seller portal, and indicating the affected order under the “View Orders” page.

• You are strongly advised to inform the Marketplace representatives for cases of shortage or if you are unable to fulfil. This is so that we can reach out to customers beforehand and attempt to find a better resolution.

11. What if I don’t receive the packlist email? What should I do?

• If you are unable to find the packlist email in your inbox, do approach your respective account managers for assistance.

• Note: If it cannot be found in your main inbox, please check your junk mail folder and if it is in the junk mail folder, remember to mark the email as 'not junk'.

12. Can I update the recipient list of the packlist email?

• If you require a change to the recipient list to the packlist email, do approach your respective account managers for assistance.

13. I need more time to pack my goods. How do I provide feedback on this?

• If more time is needed for packing, please notify your respective account manager to make alternative arrangements.

14. What if I missed the pick-up time?

• If the pick-up time was missed, please do notify your respective account manager to make alternative arrangements.