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📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
[Posted on 1st February 2023]
Dear Sellers,
Kindly take note that from 6th Feb (Monday) onwards, we will be enforcing 3 updated pick-up policies. Please take some time to read this carefully. Should you have any questions, please feel free to contact us via this feedback form.
1) Reducing Waiting Time for Pick-ups from 15 Minutes to 5 Minutes
1) Reducing Waiting Time for Pick-ups from 15 Minutes to 5 Minutes
Starting 6th Feb, our drivers will start clocking 5 minutes from the point of arrival within the agreed pick-up time. However, no penalties will be in place until 13th Feb onwards. This gives you approximately 2 weeks to ensure items are ready for pick-up in a timely manner.
As such, we will require your help to ensure your staff in charge in packing are able to:
Retrieve the picklist from Email or Seller Portal (click the link to find out more)
Pack and have items ready for pick-up before the driver arrives:
For PFC Orders: Picker App has been used to scan all parcels and segregated into different buckets - based on priority indicators on picklist (more below).
For FFS/OCC Orders: Orders have been packed and segregated by store (e.g. Vivo, Changi, JEM).
2) Segregating Orders prior to Pick-up
2) Segregating Orders prior to Pick-up
Referring to the screenshot above, you may have come across your picklist with priority vs non-priority indicators in the most right column as shown. Where “Y” indicated = priority and NO “Y” indicated = normal order.
We will need your help to separate these two order types to reduce any chances of error when sorting your items to fulfill the two order types.
An example of how you can sort your items is:
3) Being Present for Handover of Items (Clear Demarcation of Fairprice Orders from other platforms)
3) Being Present for Handover of Items (Clear Demarcation of Fairprice Orders from other platforms)
Lastly, we will require all sellers to be present during handover of goods to the drivers. We will not be liable for any loss or damages should the items be left outside with no supervision.
We also recommend clearly demarcated areas for Fairprice Orders (example on the right) to prevent any mix ups when handing over items to the drivers.
Should you encounter any issues during your pickup, please message/call the Transporter ICs first before attempting to contact the delivery experience team.
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