Response Time: 1–14 days
If you haven’t received a reply within 14 days, please don’t hesitate to contact us again. However, we kindly ask that you avoid sending multiple messages within that 14-day period.
If you are a modcore Patreon member, we recommend reaching out via Patreon. Patreon messages may receive priority support, with responses typically within 1–7 days.
Thank you for your patience!
modcore offers several ways for users to get in touch quickly and easily.
Discord:
Join our Discord server via this link (Patreon members should join through the Patreon platform to receive exclusive benefits). For help accessing Discord through Patreon, see Patreon Support.
Social Media:
You can contact us via social media, but please avoid sharing sensitive topics here, such as critical security issues. Our official channels can be found under the handle @modcoretech on X (formerly Twitter), YouTube, and Instagram.
GitHub:
modcore is also reachable on GitHub, though all discussions are public and visible to the community.
Response Time:
Please note that response times may vary between 1–30 days or longer, as these channels are less actively monitored. On Discord, you may receive assistance from a “community moderator” rather than a modcore team member.
Thank you for your patience and understanding!
Never share your password or any other login credentials with modcore team members or community moderators.
Do not report critical security vulnerabilities to community moderators or publicly. Instead, please contact us directly via email using our official support channel.
Thank you for keeping your account and data safe!