Customer Operations And AI-Powered Automation Specialist

This portfolio showcases selected projects where I designed and implemented customer operations systems and AI-powered automation to improve efficiency, structure workflows, and streamline business processes.

Each case study highlights how I analyse operational needs, build structured systems, and automate repetitive tasks to create scalable solutions that support both teams and customers. My work focuses on turning complex processes into organised, reliable workflows that businesses can manage with clarity and confidence.

Tools and platforms used across these projects include:

• Monday

• Airtable

• Trello

•  HubSpot

• GoHighLevel (GHL)

• Make

• Zapier

• Standard Operating Procedure (SOP) creation and documentation

The following projects demonstrate practical implementations of these tools in real operational environments.