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Should this last and crucial step not occur, the sustainability of impacts from reflecting on the applied conflict resolution strategies will be limited: “the behavior will typically change for a period of time but then slip back into old patterns” (Overton & Lowry, 2013). Rather than simply reflecting on our experiences, leaders should not presume that conflicts will resolve themselves. Therefore, taking action to resolve issues that led to conflict, bringing conflicting parties together to settle disputes, and monitoring changes allows for early identification of future conflict, where preventative conflict management strategies can be applied (Cranston, 2021).
Action plans, such as those in Figure 2, support leaders and the authorizing environment to allocate resources, assign responsibility, set deadlines, and identify any indicators of success; indicators which may help to identify conflict early and take swift action.
Figure 3. Action plan template (Business Process Incubator, 2022).
Strategies such as follow-up meetings, the development and implementation of an action plan, as well as the integration of monitoring mechanisms to determine the progression of impacts from applied conflict management strategies and identify conflict in its early stages, where swift action can be taken, should be clearly communicated (Overton & Lowry, 2013).
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