Almost, J., Wolff, A. C., Stewart-Pyne, A., McCormick, L. G., Strachan, D., & D’Souza, C. (2016). Managing and mitigating conflict in healthcare teams: An integrative review. Journal of Advanced Nursing, 72(7), 1490–1505. https://doi.org/10.1111/jan.12903
Barki, H., & Hartwick, J. (2004). Conceptualizing the Construct of Interpersonal Conflict. International Journal of Conflict Management, 15(3), 216–244. https://doi.org/10.1108/eb022913
Beuthin, R., Bruce, A., & Scaia, M. (2018). Medical assistance in dying (MAID): Canadian nurses’ experience. Nursing Forum (Hillsdale), 53(4), 511-520. https://doi.org/10.1111/nuf.12280
Bushe, G.R. (2009). Learning from collective experience: A different view of organizational learning. Organization Development Practitioner, 41(3), 19-23.
Business Process Incubator. (2022, March 7). Action plan templates: Why they’re important + examples [Image]. Retrieved 2022, July 7, from https://www.businessprocessincubator.com/content/action-plan-templates-why-theyre-important-examples/
Cerit, K., Karataş, T., & Ekici, D. (2019). Behaviours of healthcare professionals towards difficult patients: A structural equation modelling study. Nursing Ethics, 27(2), 554–566. https://doi.org/10.1177/0969733019858694
Chan, K. W., Huang, X., & Ng, P. M. (2007). Managers’ conflict management styles and employee attitudinal outcomes: The mediating role of trust. Asian Pacific Journal of Management, 25, 277-295. https://doi.org/10.1007/s10490-007-9037-4
Cranston, A. (2021). 7 tips on how to manage and resolve conflict in the workplace. HR Cloud. Retrieved July 6, 2022, from https://www.hrcloud.com/blog/7-tips-on-how-to-manage-and-resolve-conflict-in-the-workplace
Daily, R. (2020, June 5). No jitter roll: Moment of reflection, WFH offerings [Image]. No Jitter. Retrieved July 7, 2022, from https://www.nojitter.com/contact-center-customer-experience/no-jitter-roll-moment-reflection-wfh-offerings
Dobrina, R., Chialchia, S., & Palese, A. (2020). “Difficult patients” in the advanced stages of cancer as experienced by nursing staff: A descriptive qualitative study. European Journal of Oncology Nursing, 46, 101766. https://doi.org/10.1016/j.ejon.2020.101766
Fischer, C., Cottin, M., Behn, A., Errázuriz, P., & Díaz, R. (2019). What makes a difficult patient so difficult? Examining the therapist’s experience beyond patient characteristics. Journal of Clinical Psychology, 75(5), 898–911. https://doi.org/10.1002/jclp.22765
Freedman, B. D. (2019). Risk factors and causes of interpersonal conflict in nursing workplaces: Understandings from neuroscience. Collegian, 26(5), 594–604. https://doi.org/10.1016/j.colegn.2019.02.001
Hilden, S., & Tikkamäki, K. (2013). Reflective practice as a fuel for organizational learning. Administrative Sciences, 3(3), 76-95. https://doi.org/10.3390/admsci3030076
Ho, A., Jameson, K., & Pavlish, C. (2016). An exploratory study of interprofessional collaboration in end-of-life decision-making beyond palliative care settings. Journal of Interprofessional Care, 30(6), 795–803. https://doi.org/10.1080/13561820.2016.1203765
Jit, R., Chandra, S. S., & Kawatra, M. (2016). Servant leadership and conflict resolution: A qualitative study. International Journal of Conflict Management, 27(4), 591-612. https://doi.org/10.1108/IJCMA-12-2015-0086
Khoiri, M. (2020). Visionary leadership on transforming organizational change in the era of disruption. International Journal of Multicultural and Multireligious Understanding, 7(10), 490–495. https://doi.org/10.18415/ijmmu.v7i10.2053
Mohamed, B., Ghaith, R., & Ahmed, H. (2022). Relationship between work–family conflict, sleep quality, and depressive symptoms among mental health nurses. Middle East Current Psychiatry, 29(1). https://doi.org/10.1186/s43045-022-00183-3
Ogborn, M. (2019, August 25). Approaching tricky conversations. [Video]. YouTube. https://youtu.be/mUfd9u0TZ80
Overton, A. R., & Lowry, A. C. (2013). Conflict management: Difficult conversations with difficult people. Clinics in Colon and Rectal Surgery, 26(4), 259-264. https://doi.org/10.1055/s-0033-1356728
Patton, C. (2018). Changes: A conflict management model for organizational redesign efforts. Journal of Conflict Management, 6(1), 26-40. http://jocm.net/v6/no.1/v6n1_Patton.pdf
Peng, J., Li, M., Wang, Z., & Lin, Y. (2021). Transformational leadership and employees’ reactions to organizational change: Evidence from a meta-analysis. Journal of Applied Behavioral Science, 57(3), 369–397. https://doi.org/10.1177/0021886320920366
Preceptor Education Program. (2015, October 10). Why is reflection important? [Video]. YouTube. https://www.youtube.com/watch?v=jxF7bcZcUfQ&ab_channel=PreceptorEducationProgram
Raza, S. A., & Standing, C. (2011). A systemic model for managing and evaluating conflicts in organizational change. Systemic Practice and Action Research, 24(3), 187-210. https://doi.org/10.1007/s11213-010-9186-0
Registered Nurses’ Association of Ontario (2012). Managing and mitigating conflict in health-care teams. Registered Nurses’ Association of Ontario. Retrieved from https://rnao.ca/sites/rnao-ca/files/Managing-conflict-healthcare-teams_hwe_bpg.pdf
Ronoquillo, Y., Ellis, V., & Toney-Butler, T. (2021). Conflict management. StarPearls. https://www.ncbi.nlm.nih.gov/books/NBK470432/
Tanno, J. P., & Banner, D. K. (2018). Servant leaders as change agents. Journal of Social Change, 10(1), 1–18. https://doi.org/10.5590/JOSC.2018.10.1.01
Thakore, D. T. (2013). Conflict and Conflict Management. IOSR Journal of Business and Management, 8(6), 7–16. https://doi.org/10.9790/487x-0860716
Ulrich, B. & Crider, N.M. (2017). Using Teams to Improve Outcomes and Performance. Nephrology Nursing Journal, 44(2). 141-152.
Wang, N., & Wu, G. (2020). A systematic approach to effective conflict management for program. SAGE Open, 10(1), 1-15. https://doi.org/10.1177/2158244019899055
Welch, M. (2001). The OFTEN strategy for conflict management. Journal of Educational & Psychological Consultation, 12(3), 257–267. https://doi.org/10.1207/S1532768XJEPC1203_05
Valldeneu, M., Tarrats, E., & Ferràs, X. (2021). Leadership styles and organizational outcomes: A study across international hubs. Organization Development Journal, 39(1), 13–22. Retrieved from https://www.researchgate.net/publication/350448843_Leadership_styles_and_organizational_outcomes_A_study_across_international_hubs