Activities

Activities for the discussion forums:

Warm Up

Find a quote or image about conflict management and write a post discussing why you chose it. What does the quote or image teach about managing conflict?

Activity 1

Listen to this Ted Talk. Have you experienced a situation where a leader made you feel safe or heard during conflict? How did this shape the outcome? Share your experience.

Activity 2

When you think about a time you witnessed or were involved in conflict, how did you react or resolve it? What type of leadership did you use? If you were able to have a redo, how would you behave differently?

Activity 3

What has your experience of workplace conflict been? How did you handle it? Did you use any specific conflict resolution tools or strategies?

Activity 4

In your experience have you ever come across a "difficult patient" or family member(s)? Reflecting back did you have a pre-conceived notion that this patient was "difficult" from other staff members? Do you think this had an impact on how you cared for and communicated with the patient? What tools or communication skills worked best to alleviate potential conflict in this situation?

Activity 5

How do you utilize conscious, reflective practice in your work to learn from past mistakes and support continuous improvement? How have you learned from a past workplace conflict you have had, or experienced during a change, and how has it contributed to your strategies as a leader?

Cool Down

Complete the Managing Conflict crossword to test yourself on your existing or enhanced vocabulary related to conflict. How did you do?

In Conclusion

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