Emergency Call Operator Training

0:00

The video starts with text that says, "attention," in all caps, bright red font. Underneath it in smaller, white font, says, "Viewing of the following footage is illegal and punishable by law if not previously cleared with your assisstant. If you have access to this recording and are not part of your local authority, please stop the video and discard of the tape immediatly."

[beep]

The text, in all caps, says, "Mandela County Police Department Training Video."

It then says, "Position: Call Operator."

Distorted AI Voice: While at the station, a situation may occur where the local 911 dispatchers run out of operators to handle calls, so they are given to us instead.

The text on screen writes out all of the dialogue. Paired with a silhouette of a phone with an arrow that points to a police badge.

Distorted AI Voice: There are three, and only three scenarios, that you will handle with a caller.

The text on screen says, in all caps, "the three common emergencies."

Distorted AI Voice: When a caller needs the police, send available personnel to the address.

First, text on screen says, "Police." Then a clip of a police car driving is seen.

Distorted AI Voice: When the caller has a fire related emergency, contact our neighboring department with an address and a brief description of the event.

Underneath "police," says, "fire." A clip of a firetruck driving out is seen.

Distorted AI Voice: When the caller has a medical emergency, immediately contact the Mandela Community Hospitalllll [glitch].

Underneath both is, "medical." An ambulance is seen driving until the glitch. Where the screen briefly turns black before turning bright blue with the word, "error" in the center.

Distorted AI Voice: Here at the Mandela County Police Department, we thank you for viewing this instruction—[glitch]

The video appears back to normal with the three emergencies written out until the glitch, where text at the bottom of the screen says, "encounter."

1:16

[static]

The text now says, "Do not help a caller reporting an alternate encounter. No matter how frantic their screams are. Calmly reassure the caller that help is on the way. The call can be ended when they stop responding to your questions. Do not speak too much. You might accidently reveal your fear."

[white noise]

2:00

The screen is pitch black.

Distorted AI Voice: Nothing is worth the risk. Nothing is worth the risk. Nothing is worth the risk. Nothing is worth the risk. Nothing is worth the risk. Nothing is worth the—