Sending Text Message

Automatic Text Message

When you are unable to confirm an appointment—whether due to speaking with a third party, the patient declining HIPAA verification, or unsuccessful contact—a text message must be sent (applicable for 7-day prior appointments only).

Please follow the steps below to send an automated text message:

Step 2: A small window will pop-up asking "Send Appointment Reminder to patients Mobile Number? ". Click OK and you are done. 

Manual Text Message

Step 2: A small window will pop-up, change the Template to "Appointment Reminder"

Step 3: Click on the calendar to select the date of the appoinment.

Step 4: Select the time of the appoinment (Watch out for AM or PM)

Step 5: Select the correct clinic for the appointment and click send.