►Confirm an Appointment (7 days)
Hello, may I speak with (Patients first name? My name is (Agent's name) calling from LifeKind Health, formerly known as SAVAS health. (Patients' first -name) can -you please confirm your last name and DOB? (allow for them to confirm information)Thank you. I am calling to confirm your appointment for (Provide date). Will you be attending? (wait for pt’s response) (If pt confirms): just a friendly reminder if Transportation is needed, please remember to call your insurance today.
►Confirm an Appointment (Day Before)
Hello, may I speak with (Patients first name?) My name is (Agent's name) calling from LifeKind Health, formerly known as SAVAS health. (Patients' first -name) can -you please confirm your last name and DOB? Thank you. I am calling to confirm your appointment for (Provide date and time). Will you be attending? (wait for pt’s response) (If pt confirms): Thank you for confirming, have a great day!
►Leave a Voicemail
Hello, I am calling from Life Kind Health, formerly SAVAS Health, to confirm your appointment. Please give us a call at 800-285-3755 option 0. Thank you and have a good day.
►Patient doesn't speak English
A Spanish Speaker will be calling you soon. Have a good day.
►Patient doesn't want to HIPAA Verify
I do apologize, it's protocol for us to HIPAA verify. If you feel more comfortable you can call the call center and confirm your appointment. The number is 800-285-3755 option 0.
►Patient wants to reschedule their appointment
I understand that you would like to reschedule your appointment. However, please be aware that doing so may delay your medication refill, as it is required every 30 days. This could result in a period of time without medication. Do you still want to proceed to reschedule?