Appointment Status
Appointment Cancelled
Reason: Called patient to confirm appointment for [DATE] at [location]
Resolution: SW patient, patient would like to cancel appointment due to [REASON].
If the patient is planning on calling back to reschedule, include it in your notes.
Appointment Confirmed
Reason: Called patient to confirm appointment for [DATE] at [location]
Resolution: SW patient, patient confirmed appointment. And transportation was offer
If there are any changes, like location, time, or type of appointment. Advise patients and include notes that the patient has been made aware.
Appointment Rescheduled
Reason: Called patient to confirm appointment for [DATE],
Resolution: SW patient, patient wanted to reschedule appointment. Appt has been rescheduled for [Date and time] at [location]
Phone Number Error
Wrong Number
Reason: Called patient to confirm appt for [DATE],
Resolution: Someone answered and stated it was the wrong number.
TIP: Look on the insurance portal (IEHP) to obtain a new number.