Open by appointment only. Please call 226-996-1996.
No-Show Policy
Despite reminder calls, letters, and text messages, we continue to experience missed appointments.
What is a No-Show?
A no-show occurs when a patient does not attend a scheduled and confirmed appointment, without providing advance notice or cancellation. This is also known as a “no call, no show.”
Why It Matters
When a patient does not attend a confirmed appointment:
It takes away a valuable spot from another patient in need.
It wastes significant resources, including referral processing, triaging, test coordination, notifications, and scheduling.
It contributes to longer wait times in an already strained health care system, especially with the limited number of Physicians and Surgeons in Chatham-Kent.
Our Policy
Missed appointments (Inital Consults, Cystoscopy, Operating Room Procedure) without notice will result in a $100.00 fee, payable before any future appointments can be booked. Follow up appointments that are missed will result in a $50.00 fee, payable prior ro rebooking.
Your referring Provider will also be notified of the missed appointment.
We appreciate your cooperation in helping us provide timely care to all patients.