FAQs

I have been referred to the Urologist, what do I need to do?

• After we receive a referral from your family physician or other healthcare provider, we will contact you with appointment details. Due to the high volume of referrals that we receive, please be aware that it may take some time to process the referral. We appreciate your patience. Please see "Next Steps" tab for more information (located under FAQ)

• All referrals are triaged according to the level of clinical urgency. We attempt to see everyone as soon as possible.

• We will contact you directly with an appointment date once available. A notice will also be sent to the referring doctor with the appointment details.

How do I reschedule or cancel an appointment?

• If you no longer require your appointment or need to re-schedule please call our office and we will be happy to help you, you may leave a voicemail.

• Please try to cancel or reschedule as soon as possible to allow us to contact other patients who may be waiting for an appointment

• If appointments are cancelled without at least 1 business day’s notice, except in exceptional circumstances, a $100 no show fee may be applied to your account. 

This is policy to ensure that we maximize our ability to accommodate all patients as no show appointments contribute to our wait lists.

Payable in cash only as we do not have a debit or credit machine available.

My prescription needs to be refilled, what should I do?

• Dr.Langley does not refill prescriptions. Please direct your request to your Primary Care Provider. Alternately, this can be addressed at your next scheduled in person appointment.

What do I do if I have an emergency outside of office hours?

• Unfortunately, we cannot provide emergency care over the phone or in the office.

• If you are experiencing an emergency, please call 911 and/or proceed to your nearest emergency department to be assessed

• If not an emergency, please follow up with your primary care provider.

The doctor ordered an Ultrasound, MRI or CT  for me but I have not received a call for an appointment date yet?

• Please contact Chatham Kent Health Alliance 519-352-6400 - Patient Appointment Office to obtain an appointment date.

• If an x-ray was ordered you can walk in anytime to have completed. No appointment is needed.

Do you accept Walk-ins?

• Unfortunately we do not accept walk-ins

• In order to see a specialist a referral is required from another healthcare physician

• You can request a referral from your Family Physician or other primary healthcare provider

I was told to see the Urologist at Ambulatory Care, where do I go ?

• Please go to the rear of  the Chatham Kent Health Alliance  to the Ambulatory Care entrance off Louise St. 

• There is a ramp up to the Ambulatory Care Entrance- Register there 30 minutes before your scheduled appointment time. 

• You may be required to have a full bladder to complete a uroflow test.