Customer Support CRM: Give Your Business The Tools It Needs

Customer service support management software is a set of tools and solutions all designed to help businesses build a long lasting relationships with the customers. An efficient support CRM software will allow businesses to offer support across multiple platforms with the help of feedback, surveys and obtaining reports at regular intervals.

Quick ticket resolution

Create a smooth workflow by auto-assigning tickets to agents based on keywords, time stamp, priority etc. Set up AI enabled chat responses to keep customers engaged while agents are being assigned. A well-equipped customer management software will have features like SLAs and escalation matrix for efficient management of incoming tickets.

Reporting

Customer service support software will provide you with detailed reports about all the developments in the business. It also lets business view key performance metrics so that they have valuable insights to set data-driven goals. Obtain employee productivity reports, status-wise reports, source-wise reports, graph reports, etc. which can have set parameters to make informed business decisions.

Omnichannel Customer support

It provides seamless solutions for customer queries across multiple channels on one unified platform. A cloud-based customer service software will help businesses in providing customer support through phone calls, live chat support, streamlined email support and across all social media platforms.

Feedback and survey

The customers nowadays are informed and have high expectations of customer service and customer support software can facilitate exactly that. Automating tasks like deliveries, form delivery while gaining analytics about the sales cycle, employee performance can all be measured. Allow your customers to access the self-service portal where they can get solutions on frequently asked questions which makes it a personalized customer portal with lots of information through articles and blogs.

Conclusion

Customer support has become an integral part of any business from any industry. Businesses have been investing in innovative ways they can streamline customer support and simplify it while making it efficient. CRM is one such effective option to do so.

Sign for A Free Trial of Kapture CRM. The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations. You can also request for A DEMO of the software.