HTMP SY 2023-2024

4/25/24 Chapter 5 Case Study 1 and 2

Case Study 1

1. Should Margaret be "messing around" with the Bell Tower's work procedures in the housekeeping department? Why or why not? 

Margaret should not be messing around with the Bell Tower's procedures because it is not her place as a new worker to be messing around with new procedures that she is unfamiliar with. This can cause disruption to the others. 

Case Study 2

1. What should Josie and Johnny do as they develop the new employee scheduling process?

They should communicate properly when working with schedules so that time is evenly given to each worker. As well as communicating about availability. 

2. What policy topics should be addressed as the new employee scheduling system is implemented?

Topics that should be addressed is calling 3 hours before a shift if they can't make it because not calling in time can cause short staff and it can be very chaotic if there is not enough people. 

Chapter 4: Case study 

1/30/24 Chapter 4 Case study 1: It's Not the Way They Said It Would Be

1. Do you think it is unusual for there to be a disconnect between what a human resource department say will happen for the new employee? 

• It is not unusual because the HR does not know what happens in the other departments.

2.  What procedures should be used to properly orient and train new employees to the organization and their position?

• Onboarding should be used properly, and to train new employees for their position.

Case study 2: I Already Know How to Do That! 

1. What, if anything, should Erika do about the fact that Ricardo is not following the restaurant's standard operating procedures?

• Erika should report to the supervisor.

2. What should Jack, Ricardo's supervisor, do?

• Jack should communicate so that the problem could be fixed. 

                         Chapter 2: Effective Communication for Supervisors    Oct 26, 2023

1. C; pg. 28

2. A;  pg. 28

3.  D; pg. 29

4. D; pg. 39 

5. A; pg. 31

6. C; pg. 32

7. B; pg. 34

8. D; pg. 35

9.  C; pg. 33

10. A; pg. 37

11. A; pg. 38

12. A; pg 39

13. C; pg. 41

14.  D; pg. 41

15. B; pg. 40

16. D; pg. 42

17. D; pg. 43

18. B; pg. 42

19. A; pg. 48

20. B; pg. 49