Chapter 9 : Food and Beverages 

1. Action Station: Place where chef prepares foods to order and serves the food fresh.

2. American Service: The food being served has been pre-portioned and plated in the kitchen, the food is served from the left side of the guest. 

3. Attrition: Difference between the actual number of sleeping rooms picked up.

4. Banquet Event Order: A form often provide details to personnel concerned with a specific food and beverage.

5. Bar Backs: Work space behind a bar where alcoholic beverages are served.

6. Butler Service: Guests serve themselves from the platter presented by the server.

7. Catered Events:  Event that generally has one host and bill.

8. Caterer: a person or company providing food and drink at a social event or other gathering. 

9. Corkage: Charge placed on beer, liquor, and wine brought into the facility but purchased elsewhere. The charge sometimes includes glassware, ice, and mixers. 

10.  Guarantee: Amount of food that the planner has instructed the facility to prepare and that will be paid for.

11. On-premise catering: Meals catered on site during an event.

12. off-premise catering: Foods that are usually prepared in a central kitchen and transported to an off-site location.

13. room set up: Physical agreement arrangement of a room, as well as layouts of tables, chairs, and other furniture.

14. set over guarantee:  Number of seats or places a facility sets up over and above the minimum number by the host.

15. tablescapes: Decor and decoration placed on top of tables, such as flower arrangements .

                                                           Questions To Ask Job Interviewers  August 19, 2023

Who do you think would be the ideal candidate for this position, and how do I compare?

I would ask this question because it would help me understand the needed skills and if I am fit for the position.

Of the people who previously held this position, where have they progressed to in their careers?

This question will help me understand if the job position will lead me to bigger opportunities or if it will keep me at the same level.  

What are some challenges of this position?

Being aware of the challenges I may face will help me higher my expectations towards the job.

What have past employees done to succeed in this position? 

This would be a good question to ask because having a good example coming from an employee who succeeded in this position will give me an idea of how to succeed in the posistion as well.

                 Meeting, Exhibitions, Event, and Convention Organizers and Sponsors       (Chapter. 2) March 22, 2023

I discovered that every one of these events has been carefully organized in a variety of ways to satisfy the needs and expectations of the guests. Government, association, and corporation make up the three types of organizations.

There are three separate groups that host events and meetings, and each has a special purpose. The three are the government, associations, and corporations.  Corporation, the definition given in the book is "legally chartered enterprises that conduct business on behalf of their owners with the purpose of making a profit while increasing its value." A corporation's members are closely affiliated with the business. Less than six months are given to corporations for lead time and event planning. 

A collection of individuals who have joined forces to form an association in order to further a common cause. Associations can be diverse. From professional, industry, educational, scientific, or social reasons,etc. In the committee, each of it's members is able to cast a vote. In comparison with corporations, attendees are responsible for covering their own costs, including travel, and registration, sponsorships and registration fees cover conference costs.

Government, defined as " subdivision of federal, state, or local government". Employees of the goverment and, depending on the situation, members of the broader public make up a government. It takes less than three to four months to arrange an event. 

                                             Meeting Planner Characteristics         (Chapter. 1)  Feb 10, 23

1. Requesting an (RFP), using the meeting, audience, budget, and program as a guide. 

2. Manage all speakers, trainers, facilitators involved in providing expertise and information for the meetings or events demands. 

3. Remain calm

4. Prepare and manage a budget and expenditures, which can range from a few hundred dollars into the hundreds of millions.

5. Monitor industry and business publications for changes in management.

• Being a meeting planner, communication is necessary to create a fun environment for both you and your visitors. Having the ability to create a problem solving plan in case of any malfunctions and  rearrange  thoughts in order to solve the problem while remaining calm is an important quality a planner would have. As well as being able to follow tasks and staying organized can help not only you but who you are  helping. Being a planner has many responsibilities, these responsibilities can  range from many categories even with being able to budget and value the cost of things. 

                                                    Guest Service Goals: 7 Elements     November 3, 2022

1. Authenticity: Keep it real 

2. Intuition: Read the need

Being observant towards people and being able to provide needs 

3. Empathy: Use your heart

4. Champion: Be a guest hero

5. Delight: Provide a Surprise

6. Delivery: Follow Through

7. Initiative : Make the Effort

Summary of chapter 1  August 30, 2022

1.  Who are the providers of infrastructure and transportation in the destination?   

On Guam there are private sectors and government sectors which provide the community with infrastructure and transportation. Private sectors consist of GTA (Guam Telegram), GRTA (Guam Regional Transportation Authority), and GSWA (Guam Solid Waste Authority). These providers help with transportation, Wi-Fi services and with disposing trash. As for government sectors there is GPA (Guam Power Authority), GWA ( Guam Waterworks Authority), and GPD (Guam Police Department). 

2.  What are major attractions and events of the destination?

Guam hosts a variety of activities for people to enjoy, including the Japan Festival,  Block Party,  Mango festival, and tourists destinations including Talofofo Falls,  The Valley of the Latte river boat cruise,  Fish eye where  you can snorkel,  and Jeffs Pirates Cove where you can enjoy the view of the beach and eat good food. These events and attractions bring  attention to visitors as they enjoy  other areas on Guam as well. Other major  attractions could be  found of Yelp or Trip Advisor,  these events are mainly held  by beaches and villages which makes it a lot more enjoyable since everyone can get access to the event. 

3. What are the major built facilities?

Due to Guam being a go-to spot for tourists,  there are various attractions like hotels, restaurants, and shopping malls to entertain and satisfy the needs of tourists. There are numerous hotels to stay in, such as Tsubaki, Dusit Thani and Hilton, in  which will provide all needs for their guests. For restaurants, there is Outback Steakhouse, Capricciosa and Churrasco. Shopping malls would include Micronesia Mall, GPO (Guam Premier Outlet) and Agana Shopping Center.

4. How do you evaluate the service quality and friendliness within the destination? 

Service quality and the friendliness will depend on the company itself, alongside the rating and reviews the guests would input online. Sites that can be used to see the rating are either Yelp or TripAdvisor.

5. Are there aspects of the destinations product that are missing and need to be added?

New attractions should be added on Guam that will provide guests with more entertainment. As we are surrounded by the ocean, cruise ships would be very popular in my opinion. Also, a new zoo since the old one has unfortunately shut down and isn't open to the public. 

6. How does the destination product need to be improved in the future?

Companies on Guam tend to build facilities that end up being ruined and left as junk. As well as the cleanliness especially in the areas where everyone enjoys.