Joel Ontiveros
Utah | (435) 704-6425 | joelontiveros@gmail.com | joelontiveros.com
Public Administration Leader | Expert in Community Engagement & Strategic Policy Development
Experienced Public Administration Leader with over 10 years of expertise in community engagement, public policy, and strategic planning. Proven track record in delivering transformative policy initiatives, infrastructure development projects, and operational improvements for local governments. Adept at leading cross-functional teams, managing stakeholder relations, and driving data-driven decisions that ensure sustainable growth and optimized public service delivery. Skilled in balancing governance, budget management, and long-term urban development strategies.
Skills
Core Competencies
· Policy Development & Implementation
· Public Administration Leadership
· Strategic Planning & Governance
· Survey Design & Data Analysis
· Stakeholder Engagement & Relationship Management
· Municipal Infrastructure Planning
Technical Skills
· Web Development (HTML, MySQL, WordPress)
· Data Analytics (Excel, Tableau, SPSS)
· Budgeting & Financial Analysis
· Regulatory Compliance
Experience
North Park Police Department, Utah
HR and Personnel Manual Team Leader | August 2023 – January 2024
· Spearheaded the development of a comprehensive HR and police personnel manual, resulting in a 20% reduction in officer onboarding time and enhancing workforce productivity.
· Optimized departmental training protocols, improving compliance for 50+ officers while boosting operational efficiency and performance metrics.
· Successfully ensured alignment with state regulations, directly contributing to improved internal governance and accountability.
Town of Rockville, Utah
Survey Project Team Leader | May 2024 – September 2024
· Directed the successful design and deployment of a community-wide survey, achieving a 90% response rate—exceeding typical benchmarks by 30%.
· Analyzed and presented data to town leadership, resulting in informed policy shifts and long-term urban development strategies.
· Increased civic engagement by 25% through implementing innovative outreach initiatives, bolstering public trust and government transparency.
Town of Hatch, Utah
Master Road Plan Developer | May 2024 – September 2024
· Led the creation of a 100-year Master Road Plan to address projected 25% population growth, balancing infrastructure demands with sustainable development goals.
· Facilitated cross-departmental collaboration between town officials and developers to ensure alignment with growth projections, improving urban planning efficiency by 30%.
· Delivered a data-driven infrastructure strategy that optimized budget allocation and resource management for long-term growth.
Turn Community Services
Direct Support Partner (DSP) | September 2023 – March 2024
· Supported individuals with cognitive disabilities in community interactions and residential settings, promoting independence and improving quality of life.
· Administered medications and assisted with daily tasks while ensuring compliance with health and safety standards.
· Played a key role in facilitating social integration for individuals with disabilities, fostering community engagement.
Freelance Web Development
Freelance Web Developer | 2010 – Present
· Delivered end-to-end web development services for clients across industries, specializing in HTML, MySQL, WordPress, and graphic design.
· Improved client website performance by providing ongoing web hosting, technical support, and optimization services.
· Built long-term client relationships by delivering projects on time and within budget.
Additional Experience
Walker Center Coffee Shop
Owner & Operator | January 1999 – 2000
· Founded and operated a successful coffee shop, achieving profitability and building a loyal customer base.
· Managed a team of 3 employees and implemented effective marketing strategies, driving revenue growth.
Undergrounds Coffee
Owner & Operator | January 2001 – 2004
· Managed a specialty coffee shop offering vegan menu options, growing customer loyalty through community events.
· Collaborated with local businesses, driving foot traffic and increasing sales by 25%.
Questar Gas Green Tag Program
Gas Appliance Compliance Specialist | 2004 – 2006
· Ensured client compliance with Utah’s Green Tag program by providing technical support and guidance on gas appliance safety.
· Assisted customers in maintaining energy-efficient systems, reducing environmental impact and improving safety standards.
Matrix Marketing
Customer Service Agent | November 1996 – 1998
· Delivered high-quality customer service for AT&T clients, providing technical support and resolving issues to improve customer satisfaction.
Education
Master of Communication
Southern Utah University, Cedar City, UT | August 2023 – Expected August 2025
Master of Public Administration
Southern Utah University, Cedar City, UT | September 2021 – August 2024
Triple Bachelor’s Degrees in Philosophy, History, and Sociology
Southern Utah University, Cedar City, UT | July 2016 – 2021
High School Diploma
Highland High School, Salt Lake City, UT | Graduated 1996
Certifications
· Community Health Worker Certificate
Southern Utah University | 2021
Awards & Honors
· Co-Creator, Southern Utah University Undergraduate Philosophy Conference | 2015
· Phi Kappa Phi Honor Society | 2017 – Present
· Dean’s List | 2017, 2018, 2020
· Sociology Student of the Year | 2020
· Summa Cum Laude | 2021
Key Accomplishments
· Leadership & Community Engagement: Led teams to deliver successful community surveys with a 90% response rate, directly influencing town policy and infrastructure planning.
· Data-Driven Decision Making: Provided strategic insights to local governments through survey analysis and infrastructure planning, guiding policy decisions and resource allocation.
· Policy Development Expertise: Developed a comprehensive HR and police personnel manual that reduced onboarding time by 20% and improved officer training protocols.
· Strategic Infrastructure Planning: Created a 100-year Master Road Plan that supported sustainable town growth with a projected population increase of 25%.
· Web Development & Technical Expertise: Delivered full-service web development projects that enhanced client operations, driving long-term success and customer satisfaction.