Embedded Files
The Rummler-Brache (1990) methodology provides detailed, step-by-step instructions on how to make changes to the way in which work is completed in an organization. The model allows the gaps in an existing operation to easily be seen and understood. Rummler Brache’s 9 boxes model is based on two concepts, the three levels of performance and the three performance dimensions. The three levels of performance concept consist of the three levels in an organization which are individual, process and organization components. Any intervention that looks to alter one area must be systematic and consider the other two areas because they are extremely dependent upon one another. The three performance dimensions consist of goal, design, and management. Each level of performance concept and performance dimension concept connect. Failure to account for each variable of the model can result in business failure that will spread across the board.
The Three Performance Dimensions
Goals – Clear goals at each of the performance level ensure desired outcomes.
Design – Having a strong design at each level maximizes the efficiency of operations.
Management – Having a good management system at each level helps the organization react to changes effectively.
The Three Levels of Performance
Organization – This is the most important of the three levels of performance because it establishes the necessary circumstances for the other levels of performance. This level describes the major functions of the organization and determines the organizational chart.
Process – This is where the actual work gets accomplished. The process level considers the flow of work as it cuts across departments, how it affects those interrelationships, and looks for breakdowns or gaps in the white spaces. This level also looks at how people, materials, machines, methods, and the environment combine to add value to a service or product.
Job/Performer – This level is the lowest level that rounds out the holistic approach of Rummler and Brache model. This level plays an important role as individual performers are the ones who carry out the work and therefore it is necessary to improve the performance of these individuals. When performance is not optimal, determine if the individual performance goals, knowledge and skill, work environment, availability or support tools, coaching, and feedback support the processes.
Rummler, G. & Brache, A., (1990). Improving Performance: How to Manage the White Space on the Organization Chart. San Francisco: Jossey-Bass.
Google Sites
Report abuse