Mager and Pipe Model

When a performance problem comes about, employers need to analyze the problem and find the best solutions. In 1970, Robert Mager and Peter Pipe built a model to assist in performance analysis. The model was created to help troubleshoot performance problems. Mager and Pipe’s model is a structured flowchart with branches, decision points, and suggested actions. The first step is to determine if there is a performance problem. The problem must be performance-based, observable, and measurable. Throughout the flowchart, there are many questions that help determines the best way to remedy the situation. The question type is yes/no which keeps the model simple. This simplicity has raised questions regarding its ability to handle complex performance problems. The questions included in the model are below.

• Is it worth solving?
• Can we apply fast fixes?
• Are the consequences appropriate?
• Is there skill deficiency?
• Are there other causes?
• Which solutions are the best?

Mager, R. F., & Pipe, P. (1997). Analyzing Performance Problems, Or You Really Oughta Wanna. (3rd ed.). Belmont, CA: Lake Publishers.

Rothwell, W. J., Hohne, C. K., King, S. B. (2013) Human Performance Improvement. NY, NY: Routledge.