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This model breaks up performance technology into three stages, performance analysis, cause analysis, and intervention selection and development. Performance analysis prompts the understanding of the desired and actual performance. Cause analysis helps determine what is causing the gap. Once the performance gap and the causes have been determined, the appropriate interventions are designed and developed. These may include measurement and feedback systems, new tools and equipment, compensation and reward systems, selection and placement of employees, or training and development. The interventions are then implemented, and the change process is monitored. We then check to see if the problem was fixed or if accomplishment increased. Evaluation is done after each phase of the process. Initially, formative evaluation assesses the performance analysis, cause analysis, intervention selection and design, and intervention and change phases. Then, evaluation focuses on the immediate response of target audience and their ability and willingness to conform to the desired behaviors. The final evaluations are centered on improvement of business outcomes as well as determining the return on investment for the intervention.
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