Mager & Pipe Troubleshooting Model

Once an organization determines that there is a performance problem, the organization must now determine if and how to solve the performance problem. Robert Mager and Peter Pipe (1984) presented the Mager and Pipe Troubleshooting Model as an approach to analyzing performance problems and solving these problems. Mager guides performance analysis through a decision-making flowchart to determine an appropriate intervention. This is critical because training is not always appropriate or necessary and can require a significant investment. Application of the Mager model can save an organization time, money and resources.

While the model presents yes/no situations, in reality performance problems and interventions are typically more complex and nuanced than a simple “yes” or “no.” However, the flowchart illustrates the questioning process a human performance technologist can follow in order to identify the appropriate intervention(s) to address performance gaps.

References:

Rothwell, W.J., Hohne, C.K., King, S.B. (2013). Human Performance Improvement: Building Practitioner Performance. (Second Edition). New York: Routledge.