Change Management A process to help guide change created by a project through an organization to a successful outcome. People are generally resistant to change, so there are some guiding practices to support an organization through it by anticipating the impact of change at all levels and developing change management plans.
Anticipatory Questions:
- How are roles and responsibilities impacted?
- Are any positions eliminated as a result of the project?
- Do employees need to learn new skills?
- How is job performance impacted?
Developing a Change Management Plan:
- Identify organizational goals
- Create a convincing business case for stakeholders
- Plan for the change
- Communicate the change
- Monitor and manage organizational resistance
- Celebrate successes
- Review and revise strategies for ongoing improvement (Rothwell, 2013)