Standard Order Procedure

We will enter all of the caller's information from the script into this form. We will confirm that the information is for the shipping address and gather any other fields that are non optional. 

Remember to ask the caller if the billing address is the same as the shipping address and check the box accordingly. 

If the box is unchecked, then we will need to enter in the billing address separately. If the box is checked, then we will move directly into the payment method after selecting the shipping method.

If the "My shipping address is the same as my billing address" box is unchecked, then we will need to enter the caller's billing address in this form. It's the same form as the Shipping Information form that we learned about earlier.

When we are selecting a shipping method, we should default to the least expensive option. 

We will provide other options for the caller if they are available, but most callers will want the cheapest option.

We will now be directed to the order confirmation screen. We will give the caller their order number and let them know that they have been sent an email containing their order details (if they gave you a valid email address.) 

We'll take the order number and put that into our script and complete the call!