Mail Ship Direct
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About Mail Ship Direct:
About Mail Ship Direct:
MailShipDirect.com is the mailer's wholesale-source for high-quality, USPS approved, postage meter and mailing equipment supplies.
"Offering high-quality, name-brand products to mailers for a fraction of the regular cost."
MailshipDirect.com offer's all of the following items:
Folders & Inserts
Address Printers
Letter Openers
Postal Software
Mailing Systems
Shredders
Cutters
Booklet makers
Binders
Ink Cartridges for Pitney Bowes Inkjet
Shipping and Receiving Systems and much more.
Our Role -
Our Role -
We are the reception's desk and ordering line. We will answer questions about products and assist caller's with their orders using the client's website.
Ready to Place Order:
Ready to Place Order:
placingorder.wmvIf the caller would like to place an order with a credit card, we will launch the client's website, and use the advanced search option to locate the product.
1. We will type in the product name, and select 'Search.'
2. Select the correlating product's name, to open the products information page.
3. Confirm the name of the product, quantity, cost, and add it to the cart. (If the caller has questions, scroll down for product details.)
4. Select 'Proceed to checkout.'
5. Now we have reached something that should look very familiar. That's right! It's the Standard Order Procedure once again! We'll follow the steps we learned at the beginning of the course for the remainder of this step.
Product Return, Issues with Product and / or Status of Order Update:
Product Return, Issues with Product and / or Status of Order Update:
ProductReturnIssues .wmvWe will be gathering the caller's name, number, email, product, order number, order date, and message. The caller must have a valid email address.
We must take a full and complete message on this account. This means gathering the full details of the caller's product issue, return issue, or exchange request. We should be sure to note if they mention a warranty as well.
Questions About Products:
Questions About Products:
questionsaboutproducts.wmv1. We will type in the product name, and select 'Search' (or hit enter on your keyboard).
2. Select the correlating product to open the product's information page.
3. We will use the Product's information page to answer any of the caller's questions.
4. If we are unable to answer the caller's questions, we will select 'No' under the blue agent notes, 'Were you able to assist the caller?' within the script.
This will allow us to take a message, so the caller can receive a follow-up from the office, via email.
We will gather the caller's phone number, email, and product(s).
We will note the caller's questions, and any other details.
If we are able to answer the caller's questions, we will select 'Yes' and close the call.
Quotes:
Quotes:
quotes.wmvWe will refer callers to the website for pricing information. Most caller's will agree to look online and we will close the call from there.
If the caller is unable to get pricing online, or would like to leave a message for a representative, we will gather their phone number, email address, and the product being requested for a follow-up. (Follow-Up's are through email.)
The caller will be waiting on an email response, so we should do our best to capture the issue, or the full reason for needing further assistance.
Office / Other:
Office / Other:
For general office call's we will be collecting the caller's name, number, and email address for the office to reach out at a later time.
Evaluation:
Evaluation:
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