Translator Line

We should only use these services for Spanish when we don’t have any champions available.

If a consumer is using a relay service, we MUST read the 3rd party disclosure and accept the call!

1.  CMS Spanish only

      Dial - 1-844-986-4650

*Hold temporarily as you are connected to a Spanish Interpreter.  Interpreter will come on the line & assist you to get through the call.

2. CMS Other Languages (NON-SPANISH)

Dial - 1-844-900-1145

Please say the language you need

(If you do not know the language you need or need additional assistance please say “Client Services” at the language selection prompt)

*Hold temporarily as you are connected to a Spanish Interpreter.  Interpreter will come on the line & assist you to get through the call.

3. Michigan Treasury SPANISH ONLY

     Dial - 1-844-945-4617 

*Hold temporarily as you are connected to a Spanish Interpreter.  Interpreter will come on the line & assist you to get through the call.

Read the Disclosure:

"Before we continue, please understand that the interpreter may have access to your personal data that is associated with your consumer credit profile. Do you agree to continue with the interpreter who will be assisting with the verification process?"

• If the caller is on hold for more than 5 minutes, please disconnect from the translator line and say this to the caller:
  
  "I am sorry, Name. We do not currently have an interpreter available. Please call us back between 9am and 5pm Monday through Friday in your local time zone. We will be happy to help with translation then."
  
  ***Please do not ask the caller to explore verification options with the website.***