Reference Decisions

"It looks like you have called before and we were able to verify your Identity. I'd be happy to help with your next steps toward verification. How can I help?" 

Caller- “I still can't login” 

“I am sorry but as I am with Experian Verification Services I am unable to assist with navigation for the CMS application. Please return to the CMS application that initially provided you with your reference number. You will want to locate the Remote Identity Proofing header; there you will find a link that will direct you to contacting your Tier 1 Help Desk.” “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.” 

“I am sorry, Name, we were unable to verify your identity at this time. Are you ready for your next steps toward verification?"

Caller- “yes” 

“Please return to the CMS application that initially provided you with your reference number. You will want to locate the Remote Identity Proofing header; there you will find a link that will direct you to contact your Tier 1 Help Desk. You can also re-initiate your role request and re-attempt the Remote identity proofing session online. Remember to use your personal address, email, and phone number (mobile being preferred).” “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.”

“I am sorry, Name, we were unable to verify your identity at this time. Are you ready for your next steps toward verification?"

Caller "yes"

“Please return to the CMS website that initially provided you with your reference number. You will want to locate the Remote Identity Proofing header; there you will find a link that will direct you to an alternative method of verification.”

“Thank you for calling Experian Verification Services. Again, my name is _________. Have a great day. ”

“I am sorry, Name, we were unable to verify your identity at this time. Are you ready for your next steps toward verification?"

Caller "yes"

“Please return to the CMS website that initially provided you with your reference number. You will want to locate the Remote Identity Proofing header; there you will find a link that will direct you to an alternative method of verification.”

“Thank you for calling Experian Verification Services. Again, my name is _________. Have a great day. ”

“I am sorry, Name, we were unable to verify your identity, at this time. Are you ready for your next steps toward verification?"

Caller: "Yes" 

"Please return to the 4i application that initially provided you with your reference number. Then log bac k into the site and follow the authentication prompts. Select "Enter Reference Number" and type in the reference number. Please note this is case sensitive. You will then be asked to contact 4Innovation Customer Service at 1-888-734-6433, be mindful that you must complete this final step in order for the help desk to assist you, but they are happy to help. “Thank you for contacting Experian Verification Services.

Again, my name is _____________. Have a great day.”

"Congratulations! I was able to SUCCESSFULLY verify your identity today. Are you ready for your next steps?"

Caller: "Yes"

 "Please return to the 4i application that initially provided you with your reference number. Then log back into the 4i site and follow the authentication prompts. Select "Enter Reference Number" and type in the reference number. Please note this is case sensitive. From there you will be able to complete your online session." “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.”

“I am sorry, Name, we were unable to verify your identity, at this time. Are you ready for your next steps toward verification?"

Caller: "Yes" 

"Please return to the 4i application that initially provided you with your reference number. Then log back into the site and follow the authentication prompts. Select "Enter Reference Number" and type in the reference number. Please note this is case sensitive. You will then be asked to contact 4Innovation Customer Service at 1-888-734-6433, be mindful that you must complete this final step in order for the help desk to assist you, but they are happy to help. “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.”

"Congratulations! I was able to SUCCESSFULLY verify your identity today. Are you ready for your next steps?"

Caller: "Yes" 

"Please return to the 4i application that initially provided you with your reference number. Then log back into the 4i site and follow the authentication prompts. Select "Enter Reference Number" and type in the reference number. Please note this is case sensitive. From there you will be able to complete your online session." “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.”

“I am sorry, Name, we were unable to verify your identity, at this time. Are you ready for your next steps toward verification?"

Caller: "Yes" 

"Please return to the 4i application that initially provided you with your reference number. Then log back into the site and follow the authentication prompts. Select "Enter Reference Number" and type in the reference number. Please note this is case sensitive. You will then be asked to contact 4Innovation Customer Service at 1-888-734-6433, be mindful that you must complete this final step in order for the help desk to assist you, but they are happy to help. “Thank you for contacting Experian Verification Services. Again, my name is _____________. Have a great day.”